Station Details for Penrith (North Lakes)

Station Alerts

No station alerts

Step-free category: Category A
This station has step-free access to all platforms / the platform
Helpline: Yes
Help Points: 1
Induction Loop: Induction loops are at designated listening areas
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
Passenger Assist meeting point is the Customer Information desk in the booking hall. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Train Ramp:
Tactile Paving:
Wheelchairs Available: No
Passenger Assistance:
- Customer Information Desk
  .
  Through the main entrance and to the customer information desk on the left.
Staff Help:
Passenger Assist meeting point is the Customer Information desk in the booking hall. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Mobility set down: 1
Accessible ticket counters:
- Ticket buying and collection. There is no Low-Level counter here
Accessible ticket machines:
- Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
Printed local info: There is printed information available

Station operator: Avanti West Coast
Ticket office:
- Monday to Friday 05:30-19:00
- Saturday 05:30-19:00
- Sunday 10:30-19:00
- Advance purchase tickets are available between 08:00 and 16:30 Monday to Saturday and from 12:10 to 18:30 on a Sunday
Ticket machines:
- Ticket buying and collection
Collect online booked tickets: Yes
Sheltered waiting available: Yes
Staffing level: Full Time
Toilets:
- Male toilet, Platform 1
- Unisex accessible toilet, Platform 1. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
- Female Toilet, Platform 1
Baby changing available: Yes
Transport links:
- Replacement Bus.
  Rail replacement coach services can be found at the front of the station.
- Bus.
  Information to plan your onward journey is available in a printable format here.
- Taxi.
CCTV available: Yes
WiFi available:
Refreshments:
Shops:
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: Yes
Cycle storage available: No
Car parks:
- Short stay accessible parking
- Long stay accessible parking
- Penrith North Lakes Car Park.
  Spaces:121
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements