Station Details for Penrith (North Lakes)

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This station has step-free access to all platforms / the platform

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 05:15-23:10
  • Saturday 05:15-22:15
  • Sunday 10:15-23:00
  • Passenger Assist meeting point is the Customer Information desk in the booking hall. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Customer Information Desk

    Through the main entrance and to the customer information desk on the left.

• Drop-off / pick-up points:

  • Drop-off/pick-up

    This is a drop-off point only

    There is space for up to 3 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection

    There are ticket counters here

    There is no Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls may be at a suitable height for some people

• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Customers are encouraged to approach a member of station staff for any customer information enquiry. 

  Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.

  Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.

Station General information

• Station operator: Avanti West Coast
• Ticket office:
  • Monday to Friday 05:30-19:00
  • Saturday 05:30-19:00
  • Sunday 10:30-19:00

  • Advance purchase tickets are available between 08:00 and 16:30 Monday to Saturday and from 12:10 to 18:30 on a Sunday

• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room, Platform 1
  • Waiting room, Platform 2
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from ticket office
• Staff assistance:
  • Passenger Assist meeting point is the Customer Information desk in the booking hall. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
• Toilets:
  • Male toilet, Platform 1
  • Unisex accessible toilet, Platform 1. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female Toilet, Platform 1
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail replacement coach services can be found at the front of the station.

  • Bus.

    Information to plan your onward journey is available in a printable format here.

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage: 8 spaces. Stands, Racks. Sheltered.

  Platform 1

• Car parks:
  • Short stay accessible parking
  • Long stay accessible parking
  • Penrith North Lakes Car Park.
    Spaces:121
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platform 1 - Status: Unknown - Lift status unknown
• Lift 2 Platform 2 - Status: Unknown - Lift status unknown