Station Details for Poole

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category B1
  

  Step-free category B1 Station - There is level access to both sides of the station by ramps.

  Interchange between platforms is via a ramped underpass at the London end of the platforms.

• Helpline: Yes
• Help Points:

  Help points are available on all platforms

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Ticket Office (Staffed Hours)

    .

    The ticket office is in the main entrance to the station. If no staff are available, make your way to the platform.

  • Platform

    .

    Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.

• Staff Help: 1
• Mobility set down: 1
• Accessible ticket counters:
  • Ticket office, station building. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket office, station building. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is printed information available

Station General information

• Station operator: South Western Railway
• Ticket office:
  • Monday to Friday 05:55-19:00
  • Saturday 07:00-18:00
  • Sunday 09:00-19:00
• Ticket machines:
  • Ticket office, station building
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Male toilet, station building
  • Unisex accessible toilet, station building
  • Female toilet, station building
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Station forecourt, off Serpentine Road

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Port.

    Poole Harbour

  • Taxi.
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Poole station

• Refreshments: 1
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Poole Car Park .
    Spaces:146.
    

    Parking is chargeable for all vehicles except registered Blue Badge holders.

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available