Station Details for Preston (Lancs)

Station Alerts

No station alerts

Station Accessible information

• Step-free category:
• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:

  Information Kiosk on Platform 3. Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements. Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 04:00-01:00
  • Saturday 04:00-01:00
  • Sunday 04:00-01:00
  • The Passenger Assistance meeting point is opposite the ticket office near the main entrance. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Opposite The Ticket Office

    Follow the signs for the ticket office. The passenger assistance meeting point is opposite this area with signage.

• Drop-off / pick-up points:

  • Drop-off and pick-up point

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a drop-off point only

    There is space for up to 3 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, entrance on Fishergate Road

    There are ticket counters here

    There is a Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection, entrance on Fishergate Road. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Concourse by entrance on Butler Steet with zig zag pathway and stairs to entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Customers are encouraged to approach a member of station staff with any customer information enquiry.

Station General information

• Station operator: Avanti West Coast
• Ticket office:
  • Monday to Friday 05:45-22:00
  • Saturday 04:45-21:00
  • Sunday 08:00-22:00
• Ticket machines:
  • Ticket buying and collection, entrance on Fishergate Road
  • Concourse by entrance on Butler Steet with zig zag pathway and stairs to entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room, Platforms 3 & 4
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office
• Staff assistance:
  • The Passenger Assistance meeting point is opposite the ticket office near the main entrance. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
• Toilets:
  • Toilet
  • Accessible toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Pick Up / Drop Off in the short stay car park on Butler St.

  • Bus.

    Information to plan your onward journey is available in a printable format here.

  • Car Hire.

    Nearest Eurocar about half a mile from the station.

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Refreshments and shops available on Platform 3/4

• Shops: 1
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 246 spaces. Compounds, Stands. Sheltered
• Car parks:
  • Accessible parking
  • Concourse
  • Preston Multi-Storey Car Park.
    Spaces:1001
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 1 Multi Storey Car Park - Status: Unknown - Lift status unknown
• Lift 2 Multi Storey Car Park - Status: Unknown - Lift status unknown
• Lift Platforms 1&2 - Status: In service - Lift is currently available
• Lift Platforms 3&4 - Status: In service - Lift is currently available
• PCD - No.1 - Status: In service - Lift is currently available