Station Details for Prittlewell

Station Alerts

No station alerts

Station Accessible information

Step-free category:
This station has step free access to London bound platform only, stepped footbridge to the Southend Platform.
This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
: B3
Helpline:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Points:
On platform 1
Induction Loop: Induction loops are only in Help Points
Accessible Toilets: No
Changing Places: No
Staff Assistance:
- Monday to Friday 06:00-13:00
- Saturday 06:00-13:00
- Sunday Unavailable
- Driver only operation services. Mobile assistance teams operate within the area and can be available for booked assists. Other options, customer can start / end their journey in Southend Victoria (1 mile). Customers wanting to turn up and go can do so when ticket office is open and staff will provide assistance as soon as possible. Booking is recommended.
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: No
Passenger Assistance:
- Ticket Office
  Meeting point is the ticket office when staffed. Part Time staffed station. Please check opening times on National Rail Enquiries.
- Platform (Mobile Team)
  Meeting point is Platform when ticket office is closed. Assistance by mobile team
Drop-off / pick-up points:
Accessible ticket counters:
- Ticket buying and collection
  There are ticket counters here
  There is a Low-Level counter here
  There are induction loops indicated at the low and high level counters
  There are no ticket machines here
Accessible ticket machines:
Printed local info:
Announcements: Announcements are only made audibly
Customer service notes:
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.

Station General information

Station operator: Greater Anglia
Ticket office:
- Monday to Friday 06:00-13:00
- Saturday 06:00-13:00
- Sunday 06:40-22:00 Unavailable
Ticket machines:
Collect online booked tickets: Yes
London fare zone:
Oyster card:
Smartcard: Yes
Contactless cards: No
Sheltered waiting available: Yes
Waiting rooms:
- Waiting room
First class lounge: No
Staffing level: Part Time
Information from staff:
- Yes - from help point
Staff assistance:
- Driver only operation services. Mobile assistance teams operate within the area and can be available for booked assists. Other options, customer can start / end their journey in Southend Victoria (1 mile). Customers wanting to turn up and go can do so when ticket office is open and staff will provide assistance as soon as possible. Booking is recommended.
Toilets:
Baby changing available: No
Transport links:
- Replacement Bus.
  Replacement transport stop at the junction of East Street and Station Approach
- Bus.
  Local Southend bus services. Southend is a PlusBus location click here to see the PlusBus map
CCTV available: Yes
WiFi available:
Check for free Wi-Fi access around Prittlewell station
Refreshments:
Shops:
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage: 10 spaces. Stands.
Within forecourt
Car parks:
- Station Car Park.
  Spaces:42
Taxi rank available: No
Customer information screens:
- Departure Screens
- Announcements
- Arrival Screens

Station lift information

No lift information available