Station Details for Prestatyn

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step free access to both platforms via a footbridge with ramps and a lift.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:

  Ticket office for advice only.

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • If requiring passenger assist please see the conductor on the train. For other queries please see station staff during ticket office hours.
  • Help Points available - Location: Alongside lift doors at both platforms and bridge level
  • Induction Loop availability - Induction Loops in Help Points and at Ticket Office Window
• Train Ramp: Ramps are available on the train to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Platform

    On the platform in view of the on-train staff.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

• Accessible ticket machines:
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Contact our Customer Relations team directly via the Transport for Wales Website.

Station General information

• Station operator: Transport for Wales
• Ticket office:
  • Monday to Friday 07:30-15:45
  • Saturday 08:45-17:00
  • Sunday 09:10-16:40
• Ticket machines:
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from ticket office
  • Yes - from help point
• Staff assistance:
  • If requiring passenger assist please see the conductor on the train. For other queries please see station staff during ticket office hours.
  • Help Points available - Location: Alongside lift doors at both platforms and bridge level
  • Induction Loop availability - Induction Loops in Help Points and at Ticket Office Window
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    The rail replacement bus stop is a local bus stop on Bastion Road.

  • Bus.

    The nearest bus stops are located on the High Street.

    Buy a Prestatyn PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Prestatyn station

• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 12 spaces. Stands.

  The six Sheffield Stands providing for space for 12 bicycles, are located on the station platform west of the station building.

• Car parks:
  • Long stay accessible parking
  • Accessible parking
  • Station Car Park.
    Spaces:36
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 1 Platform 1&2 - Status: Unknown - Lift status unknown