Station Details for Pitsea

Station Alerts

The lifts are out of order between platforms 4 and the booking hall at Pitsea station.

Station Accessible information

Step-free category:
Lift access is available from street level to all platforms
: A
Helpline:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Points: 1
Induction Loop: Induction loops are at designated listening areas
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
- Monday to Friday 06:00-21:00
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: No
Passenger Assistance:
- Gateline (Staffed Hours)
  Pitsea has only one gateline and is as soon as you enter the station, street level. Check staffed hours on National Rail Enquiries website.
- Station Help Points (Outside Staffed Hours)
  Outside of staffed hours, please use the help point to request assistance for your journey.
Drop-off / pick-up points:
- Outside front of station
- Drop-off/pick-up
  The drop-off and/or pick-up point is on the same side of the road as the station
  This is a combined drop-off and pick-up point
  There is space for up to 3 vehicles to drop-off and/or pick-up
  There is no Help Point close to the drop-off and/or pick-up point
Accessible ticket counters:
- Ticket buying and collection
  There are ticket counters here
  There is a Low-Level counter here
  There are induction loops indicated at the low and high level counters
  There are ticket machines here
  There is space in front of the ticket machine to manoeuvre a wheelchair
  The controls are at a suitable height for wheelchair users
Accessible ticket machines:
- Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info:
Announcements: Announcements are made both visually and audibly
Customer service notes:
Monday - Friday, 08:00 - 20:00
Saturday - Sunday - Bank Holidays - 09:00 - 16:00
Closed Christmas Day and Boxing Day
0345 744 4422 (option 3, followed by option 3)
contact@c2crail.net

Station General information

Station operator: c2c
Ticket office:
- Monday to Friday 05:15-20:00
- Saturday 06:15-20:00
- Sunday 07:45-20:45
Ticket machines:
- Ticket buying and collection
Collect online booked tickets: Yes
London fare zone:
Oyster card:
Smartcard: No
Contactless cards: No
Sheltered waiting available: Yes
Waiting rooms:
First class lounge: No
Staffing level: Part Time
Information from staff:
- Yes - from ticket office
Staff assistance:
- Available
Toilets:
- Female toilet, Platform 2, 3
- Male toilet, Platform 2, 3
- Unisex accessible toilet, Platform 2, 3. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
Baby changing available: No
Transport links:
- Replacement Bus.
  c2c Rail Replacement on the Station Approach outside the Station Entrance (W3W ///dance.export.complains)
- Bus.
  Information to plan your onward journey is available in a printable format here
- Taxi. There is taxi provision
CCTV available: Yes
WiFi available:
Refreshments:
Inside newsagents
Shops:
Newsagents on main concourse
Luggage storage: No
Lost property: Yes
ATM machine: Yes
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage: 5 spaces. Stands. Sheltered.
Outside front of station
Car parks:
- Accessible parking
- Station Car Park.
  Spaces:114
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements

Station lift information

Lift 1 Platform 1 - Status: In service - Lift is currently available
Lift 2 Platform 2&3 - Status: In service - Lift is currently available
Lift 3 Platform 4 - Status: In service - Lift is currently available