Station Details for Prestonpans

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This is a Category B2 station. Ramps to both platforms and connecting footbridge with stairs or access under rail bridge between platforms

• : B2
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:

  Passenger Assistance Meeting Points 

  For station accessibility, please refer to the "Step Free Access" section on the website.  

  This is an unstaffed station. Please make yourself visible so that train staff can assist you and use the customer help point if you need to contact staff. 

  • Platform 1  

  By the pole next to the footbridge.

  • Platform 2  

  By the customer information screen, next to the shelter.

• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
• Train Ramp: Ramps are available on the train to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Passenger Assistance Meeting Points For station accessibility, please refer to the "Step Free Access" section on the website.  This is an unstaffed station. Please make yourself visible so that train staff can assist you and use the customer help point if you need to contact staff. Platform 1  By the pole next to the footbridge.Platform 2  By the customer information screen, next to the shelter.

    Please wait at the meeting point on your departure platform and make yourself known to staff when the train arrives so they can assist you.

• Drop-off / pick-up points:

  • Drop-off/pick-up

    This is a combined drop-off and pick-up point

    There is space for up to 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket buying and collection on Platform 2. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  customer.relations@scotrail.co.uk

Station General information

• Station operator: ScotRail
• Ticket office:
• Ticket machines:
  • Ticket buying and collection on Platform 2
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Unstaffed
• Information from staff:
  • Yes - from help point
• Staff assistance:
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Please click on the link below for the exact bus pick up location:-

    Buses pick up/drop off at the car park entrance, Gardiner Terrace.

  • Bus.

    For details of bus services, visit Traveline Scotland or call 0141 465 1878 (24 hours)

• CCTV available: Yes
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 22 spaces. Lockers, Stands. Sheltered
• Car parks:
  • Long stay accessible parking
  • Accessible parking
  • Station Car Park.
    Spaces:165.
    

    Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge

• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available