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This is a category A station. This station has step free access to all platforms - Step free access to booking hall from car park. Lift and steps access to subway which gives direct access to platform 1,2,3 and 4 where services leave in both directions. Step free access to these platforms via lifts as well as stepped access.
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point by the gateline. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
The nearest ticket office / booking Hall. Please check opening times on the National Rail Enquiries website.
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Drop-off/pick-up
The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
This is a combined drop-off and pick-up point
There is space for up to 5 vehicles to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
0345 322 7021
Assistance/Help available from station staff from First to Last trains.
Station forecourt
Information to plan your onward journey is available in a printable format here
Buffet and Selecta vending machines
There is cycle parking at the Minster end of Platform 3/4
There is also a covered cycle parking area in the forecourt by the main entrance
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.