Station Details for Riddlesdown

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This is a Category B2 station: Step-free access to platforms via long and steep ramps (over 1:10 gradient).

  The Assistance Meeting Point is on platform 1, next to the Help Point under the canopy.

• : B2
• Helpline:

  Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.

  If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

  Most trains at this station have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance by:

  • Pressing the “emergency & assisted travel” button on a station Help Point
  • Calling our Assisted Travel team on: 0800 138 1016
  • Texting us on: 0800 138 1018

  Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

  For further information on assisted travel please see:

  Accessibility at the station - Southern.

• Help Points:

  The Assistance Meeting Point is on platform 1, next to the Help Point under the canopy.

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:10-12:45
  • Saturday 07:25-14:00
  • Sunday Unavailable
  • Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
  • If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
  • We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
  • Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Assistance Meeting Point

    On platform 1 next to the help point under the canopy. If no staff are present, please contact staff at the ticket gates, ticket office or platform.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket hall

    There are ticket counters here

    There is no Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, platform 2. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Assistance can be provided via the help points, located on the platforms, at all times of the day.

Station General information

• Station operator: Southern
• Ticket office:
  • Monday to Friday 06:10-12:45
  • Saturday 07:25-14:00
  • Sunday Unavailable
• Ticket machines:
  • Ticket buying and collection, platform 2
• Collect online booked tickets: Yes
• London fare zone: Zone 6
• Oyster card:

  Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station. Always check Oyster is accepted at your destination before you tap in.

• Smartcard: Yes
• Contactless cards: Yes
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
  • If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
  • We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
  • Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
• Toilets:
  • Toilet
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Please click the link for details regarding the rail replacement bus location.

    
    Rail Replacement Bus Map - Riddlesdown
• CCTV available: Yes
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 10 spaces. Stands. Sheltered.

  Located on the ramp leading to platform 1 .

  Cycles are left at owners risk. Abandoned cycles may be removed.

• Car parks:
  • Accessible parking
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available