Station Details for Reading

Station Alerts

Reading Carpark.
The short-stay carpark is currently closed at Reading station due to a safety inspection and essential repair works being carried out.
Alternative parking and drop-off facilities can be found on Bagnall Way on the opposite side of the station.

Station Accessible information

Step-free category: Category A
platforms can be reached via lift and bridge, ticket office is step free.
Helpline: Yes
Help Points:
Induction Loop: Induction loops are throughout this station
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
Staff assistance is available; please request assistance from any member of staff if you have not booked assistance in advance.
Train Ramp:
Tactile Paving: There are tactile warnings on all platforms
Wheelchairs Available: Yes
Passenger Assistance:
- Gatelines
  .
  Located at all 3 entrances. Upon entering from any of the enterences, the gateline will be directly visible.
Staff Help:
Staff assistance is available; please request assistance from any member of staff if you have not booked assistance in advance.
Mobility set down:
Set- Down / Pick up Points are available at the station entrance by the Rail air link lounge. Assisted travel meeting point - Customer Help desk main concourse. Please notify a member of staff.
Accessible ticket counters:
- Ticket Office, Northern Entrance. There is a Low-Level counter here
- Ticket Machines, Brunel Arcade. There is a Low-Level counter here
Accessible ticket machines:
- Ticket Office, Northern Entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
- Ticket Machines, Western Entrance (Unpaid side). There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
- Ticket Machines, Brunel Arcade. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is accessible printed information available

Station General information

Station operator: Network Rail
Ticket office:
- Monday to Friday 06:15-22:00 Specific Hours
- Saturday 06:15-22:00 Specific Hours
- Sunday 07:15-22:00 Specific Hours
- Please note: Reservations and tickets requiring reservations are sold at the following times only: Mon - Sat 08:00 - 20:00 and Sun 09:00 - 20:00
Ticket machines:
- Ticket Office, Northern Entrance
- Ticket Machines, Western Entrance (Unpaid side)
- Ticket Machines, Brunel Arcade
Collect online booked tickets: Yes
Sheltered waiting available: Yes
Staffing level: Full Time
Toilets:
- Accessible toilet, Platform 10 & 11. This toilet is not accessed with a RADAR key
- Accessible toilet, Platform 12 & 13. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
- Accessible toilet, Platform 14 & 15. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
- Accessible toilet, Brunel Arcade. This toilet is accessed with a RADAR key
- Accessible toilet, Platform 8 & 9. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
- Female toilet, Platform 10 & 11
- Male toilet, Platform 10 & 11
- Female toilet, Platform 12 & 13
- Male toilet, Platform 12 & 13
- Male toilet, Platform 14 & 15
- Female toilet, Platform 14 & 15
- Female toilet, Brunel Arcade
- Male toilet, Brunel Arcade
- Female toilet, Platform 7 via Waiting Room
- Male toilet, Platform 7 via Waiting Room
- Female toilet, Platform 8 & 9
- Male toilet, Platform 8 & 9. This toilet is not accessed with a RADAR key
Baby changing available: Yes
Transport links:
- Replacement Bus.
  At the North side of the station
- Bus.
  Buses can be found on near by streets. Information to plan your onward journey is available in a printable format here.
  Not all buses are accessible
- Airport.
  For Heathrow Airport, change at Reading onto the frequent 'RailAir' luxury coach service. Runs every 20 minutes Monday to Friday daytimes; every 30 minutes Saturday & Sunday. For timetables and fares visit: www.railair.com/ or Tele: 0118 957 9498
  A regular train service to Gatwick airport is also available at the station.
- Taxi. There is taxi provision
CCTV available: Yes
WiFi available:
Free Wi-Fi is available to passengers around the Station.
Refreshments: 1
Shops: 1
Luggage storage: No
Lost property: No
ATM machine: Yes
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: Yes
Cycle storage available: No
Car parks:
- Accessible parking
- Station Car Park
- Multi Storey Car Park.
  Spaces:1387
Taxi rank available: Yes
Customer information screens:
- Announcements
- Arrival Screens
- Departure Screens

Station lift information

Escalator, E15 Platform 14/15 West - Status: Unknown - Lift status unknown
Lift 1, Multi Storey Car Park - Status: In service - Lift is currently available
Lift 2, Multi Storey Car Park - Status: Unknown - Lift status unknown
Lift 3, Multi Storey Car Park - Status: In service - Lift is currently available
Lift, Northern Entrance - Status: In service - Lift is currently available
Lift, Northern Entrance - Status: Unknown - Lift status unknown
Lift, Platform 7 - Status: In service - Lift is currently available
Lift, Platform 7 - Status: In service - Lift is currently available
Lift, Platform 8&9A - Status: In service - Lift is currently available
Lift, Platform 8&9B - Status: In service - Lift is currently available
Lift, Platform 10&11A - Status: In service - Lift is currently available
Lift, Platform 10&11B - Status: In service - Lift is currently available
Lift, Platform 12&13A - Status: In service - Lift is currently available
Lift, Platforms 12&13B - Status: In service - Lift is currently available
Lift, Platform 14&15A - Status: In service - Lift is currently available
Lift, Platform 14&15B - Status: In service - Lift is currently available
Lift, Rail Air Lounge - Status: Unknown - Lift status unknown