Station Details for Retford

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This station has step free access to all platforms.

  This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

  Retford has an RNIB 'Map for All' located outside the main entrance to the left of the doors.

  Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 05:30-23:30
  • Saturday 05:30-21:30
  • Sunday 09:30-23:30
  • When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Customer Information Point

    This is located on Platform 1. Once on the platform, turn right, and walk along the platform to the Customer Info Point

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls may be at a suitable height for some people

• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

  This station has Secure Station Accreditation

Station General information

• Station operator: LNER
• Ticket office:
  • Monday to Friday 06:00-13:00
  • Saturday 06:00-13:00
  • Sunday 08:20-13:35
• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on platform 1 (next to accessible toilet)
  • Waiting room on Platform 2
  • Waiting room on Platform 2
  • Waiting room on platform 4
  • Waiting room on platform 3
  • Waiting room on platform 1 (next to retail shop)
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from information point
  • Yes - from ticket office
• Staff assistance:
  • When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
• Toilets:
  • Female toilet, Platform 1
  • Male toilet, Platform 1
  • Female toilet, Platform 2
  • Male toilet, Platform 2
  • Unisex accessible toilet with baby change, Platform 1. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Unisex accessible toilet with baby change, Platform 2. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail Replacement Coaches leave from the front of the station.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee shop available on platform 1 for refreshments

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage: 38 spaces. Stands. Sheltered.

  north end of Platform 1

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:84
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 1, High Level - Status: Unknown - Lift status unknown
• Lift 2, High Level - Status: Unknown - Lift status unknown
• Lift, Low Level - Platform 3 - Status: Unknown - Lift status unknown
• Lift, Low Level - Platform 4 - Status: Unknown - Lift status unknown