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This station has step free access to both platforms but not between platforms. Ramp access to the Southend platform via West Street, ramp access to the Shenfield / London side is via Church, approximately 320 metres or 3 minutes walk between access points.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the platform.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help point available on platform 2.
Meeting point is the ticket office when staffed. Part Time staffed station. Please check opening times on National Rail Enquiries.
Meeting point is Platform when ticket office is closed. Assistance by mobile team
Drop-off/pick-up
The drop-off and/or pick-up point is on the same side of the road as the station
This is a combined drop-off and pick-up point
There is space for up to 5 vehicles to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
There are ticket counters here
There is no counter here
There are only induction loops at high-level ticket counters
There are no ticket machines here
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Replacement transport stopoutside station entrance
Local Buses from bus stops, 5 minutes walk
Taxi services to Southend Airport. For Bus transfer customers should use Southend Victoria Station
Car park