Station Details for Rhyl

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step free access to Platform 1 (to Chester).

  Step free access to Platform 2 (to Holyhead) via a footbridge with lifts.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:

  Please advise station staff at the Booking Office or the Customer Services office on Platform 1 during opening hours upon arrival.

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 06:15-21:05
  • Sunday 09:05-16:50
  • Help Points available - Location: Alongside lift doors at both platform and bridge level
  • Induction Loop availability: Induction Loops in Help Points, at Ticket Office window and Customer Information window.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Ticket Office

    Ticket office is located through the main doors. Please check opening times on the National Rail Enquiries website.

  • Information Center

    Located on platform 1. Please check the opening times on the National Rail Enquiries website.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket Buying and Collection, Concourse

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket Buying and Collection, Concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Contact our Customer Relations team directly via the Transport for Wales Website.

Station General information

• Station operator: Transport for Wales
• Ticket office:
  • Monday Tuesday Wednesday Thursday Friday Saturday 06:20-19:30
  • Sunday 09:10-16:40
• Ticket machines:
  • Ticket Buying and Collection, Concourse
  • Ticket buying and collection, platform 1
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from ticket office
  • Yes - from help point
• Staff assistance:
  • Help Points available - Location: Alongside lift doors at both platform and bridge level
  • Induction Loop availability: Induction Loops in Help Points, at Ticket Office window and Customer Information window.
• Toilets:
  • Unisex accessible toilet, concourse. This toilet is accessed with a RADAR key
  • Female toilet, concourse
  • Male toilet, concourse
  • Toilet, concourse
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    The rail replacement bus stop is at Bay 6 in the adjoining bay station.

  • Bus.

    There is a bus station located outside the railway station front.

    Buy a Rhyl PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Rhyl station

• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage:
• Car parks:
  • Rhyl Railway Station.
    Spaces:38
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 1 Platform 1 - Status: Unknown - Lift status unknown
• Lift 2 Platform 2 - Status: Unknown - Lift status unknown