Station Details for Richmond (London)

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Step-free category: Category A
Step-free category A Station - This station has step-free access to all platforms.
Helpline: Yes
Help Points:
Help points are available on all platforms
Induction Loop: Induction loops are at designated listening areas
Accessible Toilets: Yes
Changing Places: Yes
Staff Assistance: 1
Train Ramp: 1
Tactile Paving:
Wheelchairs Available: Yes
Passenger Assistance:
- Platform
  .
  Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Staff Help: 1
Mobility set down:
Accessible ticket counters:
- Ticket buying and collection, entrance concourse. There is no Low-Level counter here
Accessible ticket machines:
- Ticket buying and collection, platform concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
- Ticket buying and collection, entrance concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
Printed local info: There is accessible printed information available

Station operator: South Western Railway
Ticket office:
- Monday to Friday 06:15-21:45
- Saturday 06:15-21:45
- Sunday 07:15-21:30
Ticket machines:
- Ticket buying and collection, platform concourse
- Ticket buying and collection, entrance concourse
Collect online booked tickets: Yes
Sheltered waiting available: Yes
Staffing level: Full Time
Toilets:
- Toilet, mezzanine level
- Toilet, lower concourse
- Unisex accessible toilet with baby change, mezzanine level. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
Baby changing available: Yes
Transport links:
- Replacement Bus.
  Opposite station on Kew Road (A307) bus stop Z
- Bus.
  Information to plan your onward journey is available in a printable format here
- Taxi.
CCTV available: Yes
WiFi available:
Find WiFi Hotspots around Richmond station
Refreshments: 1
Shops: 1
Luggage storage: No
Lost property: Yes
ATM machine: Yes
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage available: No
Car parks:
- Long stay accessible parking
- Accessible parking
- Richmond Car Park.
  Spaces:55.
  Parking is chargeable for all vehicles except registered Blue Badge holders.
Taxi rank available: Yes
Customer information screens:
- Departure Screens