Station Details for Romford

Station Alerts

No station alerts

Station Accessible information

• Step-free category:
  • Accessibility Category B1. This station has step-free access to all platforms. For access to Platform 1&2, take Lift to subway and use accessible ramps to the platform. The ramps leading from the subway to the platforms are fairly steep.
  • Staff ramp assistance is always available.
  • Accessible seating is available on platforms 1,2,4 and 5
  • Wheelchairs available from first to last train.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click

  Passenger Assist | National Rail

  We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

• Help Points:

  Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Staff are available to assist from the first to last train.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Gateline

    Make your way to the gateline at the station entrance.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, platform concourse

    There are ticket counters here

    There is no Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls may be at a suitable height for some people

• Accessible ticket machines:
  • Ticket buying and collection, platform concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, entrance concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)

Station General information

• Station operator: Elizabeth line
• Ticket office:
  • Monday to Friday 06:00-20:00
  • Saturday 06:15-20:00
  • Sunday 07:10-20:10
• Ticket machines:
  • Ticket buying and collection, platform concourse
  • Ticket buying and collection, entrance concourse
• Collect online booked tickets: Yes
• London fare zone: Zone 6
• Oyster card:

  Oyster cards can only be purchased at the ticket machine.

  Zone 6

• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on platform 7
  • Waiting room on platform 3 & 4
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from ticket office
• Staff assistance:
  • Staff are available to assist from the first to last train.
• Toilets:
  • Unisex accessible toilet, Platform 4. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Toilet, entrance concourse
  • Toilet, Platform 3 & 4
  • Accessible toilet, Platform 5. This toilet is accessed with a RADAR key
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Rail replacement bus services will depart from:

    • Atlanta Boulevard for both Westbound and Eastbound services
    
    Romford - Rail Replacement Map
  • Bus.

    Transport for London buses operate from outside the station

    Information to plan your onward journey is available in a printable format - Click here for map

  • Airport.

    Elizabeth Line to Heathrow Airport

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available: available
• Refreshments:

  Coffee kiosk platform 4

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: Stands. Sheltered.

  Platform 5 and Platform 2

• Car parks:
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1, Platform 5 - Status: In service - Lift is currently available
• Lift 2 Platform 5 - Status: In service - Lift is currently available