Station Details for Rainham (Essex)

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  If travelling towards London, please use the level crossing. You will need to show a valid ticket for travel, in order for the gate to be opened onto the platform

• : B2
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 07:00-21:00
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Gateline (Staffed Hours)

    Main entrance downroad, not street level but has a slope for step free access. Check staffed hours on National Rail Enquiries website.

  • Station Help Points (Outside Staffed Hours)

    Outside of staffed hours, please use the help point to request assistance for your journey.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection

    There are ticket counters here

    There is no Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Monday - Friday, 08:00 - 20:00

  Saturday, Sunday and Public Holidays - 09:00 - 16:00 

  Christmas Day and Boxing Day: Closed.

  0345 744 4422 (option 3, followed by option 3)

  contact@c2crail.net

Station General information

• Station operator: c2c
• Ticket office:
  • Monday to Friday 06:45-10:20
  • Saturday Unavailable
  • Sunday Unavailable
• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• London fare zone: Zone 6
• Oyster card:

  Oyster top-up only available from self-service ticket machine

  The nearest Oyster Ticket Stops that can issue a new Oyster Card are:

  Rainham Village Newsagents, 51 Upminster Road South, Rainham, Essex. RM13 9YS.

  Gayatri Newsagents, 22 The Broadway, Rainham, Essex, RM13 9YW

• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from ticket office
• Staff assistance:
  • Available
• Toilets:
  • Male accessible toilet, Platform 2
  • Female accessible toilet, Platform 2
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    c2c Rail Replacement at Bus Stop N, outside the front of the Main Entrance across the road (W3W ///gums.smart.motor)

  • Bus.

    Information to plan your onward journey is available in a printable format here

• CCTV available: Yes
• WiFi available:

• Refreshments:

  Platform 2

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 5 spaces. Stands. Sheltered.

  By station entrance

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:221
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available