Station Details for Rochester

Station Alerts

• The lifts are out of order between platform 1 and concourse at Rochester station. The nearest station with step free access is Strood.

Station Accessible information

• Step-free category: Category A
  

  This is a category A station. This station has step free access to all platforms - Step free access to booking hall from front of station. Step free access via lift in the subway to platform 1 for services towards London. Step free access to platform 2/3 for services away from London via lift from the subway. Stepped access to all platforms via staircases from subway.

• Helpline: Yes
• Help Points:

  On platform

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Ticket Office / Booking Hall

    .

    The Ticket Office / Booking Hall. Please check opening times on the National Rail Enquiries website.

  • Platform

    .

    Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.

• Staff Help: 1
• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection, Concourse. There is no Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, Concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, west entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, west entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is accessible printed information available

Station General information

• Station operator: Southeastern
• Ticket office:
  • Monday to Friday 06:10-19:30
  • Saturday 06:45-13:25
  • Sunday Unavailable

  • Assistance/Help available from station staff from First to Last trains.

• Ticket machines:
  • Ticket buying and collection, Concourse
  • Ticket buying and collection, west entrance
  • Ticket buying and collection, west entrance
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Accessible toilet. This toilet is accessed with a RADAR key
  • Male toilet, concourse. This toilet is not accessed with a RADAR key
  • Female toilet, concourse. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Baby changing, concourse
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.
    • Towards Gillingham: Bus stop outside station on Corporation Street (what 3 words: fool.claims.vibe).
    • Towards Strood or Meopham: Bus stop opposite the station on Corporation Street (what 3 words: line.bats.golf).

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi.
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee shop and Selecta vending machines

• Shops:

  newspapers

• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Corporation Street Car Park.
    Spaces:110
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platform 1 - Status: In service - Lift is currently available
• Lift 2 Platform 2&3 - Status: In service - Lift is currently available