Station Details for Rugby

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Station Accessible information

Step-free category:
: A
Helpline:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Points: 1
Induction Loop: Induction loops are throughout this station
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
- Monday to Friday 05:00-02:00
- Saturday 05:00-02:00
- Sunday 07:45-01:45
- Passenger Assist meeting point is the Ticket Office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: No
Passenger Assistance:
- Opposite The Ticket Office
  Through the main entrance to the left, follow the signs for the ticket office. The meeting point is opposite.
Drop-off / pick-up points:
- Drop off and pick up point on Railway Terrace, next to car park
  The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing
  This is a combined drop-off and pick-up point
  There is space for up to 3 vehicles to drop-off and/or pick-up
  There is no Help Point close to the drop-off and/or pick-up point
- Drop off and pick up point on Railway Terrace, outside entrance
  The drop-off and/or pick-up point is on the same side of the road as the station
  This is a combined drop-off and pick-up point
  There is space for up to 3 vehicles to drop-off and/or pick-up
  There is no Help Point close to the drop-off and/or pick-up point
Accessible ticket counters:
- Ticket buying and collection, platform 6
  There are ticket counters here
  There is a Low-Level counter here
  There are no induction loops indicated at this counter
  There are no ticket machines here
- Ticket buying and collection
  There are ticket counters here
  There is a Low-Level counter here
  There are induction loops indicated at the low and high level counters
  There are no ticket machines here
Accessible ticket machines:
- Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
- Ticket buying and collection, multi-storey car park. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is printed information available
Announcements: Announcements are made both visually and audibly
Customer service notes:
Monday - Saturday 05:00 - 01:00
Sunday 08:00 - 01:00.
Available from the Customer Information point located on platform 2.

Station General information

Station operator: Avanti West Coast
Ticket office:
- Monday to Friday 05:45-20:00
- Saturday 05:45-20:00
- Sunday 08:10-19:50
Ticket machines:
- Ticket buying and collection
- Ticket buying and collection, multi-storey car park
Collect online booked tickets: Yes
London fare zone:
Oyster card:
Smartcard: No
Contactless cards: No
Sheltered waiting available: Yes
Waiting rooms:
- Waiting room, Platform 6
- Waiting room, Platform 1
- Waiting room (road level station buliding)
- Waiting room (road level station buliding)
First class lounge: No
Staffing level: Full Time
Information from staff:
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Staff assistance:
- Passenger Assist meeting point is the Ticket Office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Toilets:
- Male Toilet, Platform 1
- Toilet on platform 3
- Unisex accessible toilet, waiting Room. This toilet is accessed with a RADAR key. This toilet entry handles may be operated by some people
- Unisex accessible toilet, Platform 1. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
- Unisex accessible toilet with baby change, waiting Room. This toilet is accessed with a RADAR key. This toilet entry handles may be operated by some people
- Toilet on/at Platform 2 & 4
Baby changing available: Yes
Transport links:
- Replacement Bus.
  Rail replacement coach services can be found at the front of the station, out towards the right hand side near to the short stay car park by the bus garage.
- Bus.
  Information to plan your onward journey is available in a printable format here.
- Taxi. There is taxi provision
CCTV available: Yes
WiFi available:
Refreshments: 1
Shops: 1
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage: 350 spaces. Compounds, Stands, Racks. Sheltered.
64 cycle spaces on Platform 2, 64 cycle spaces on Platform 4, a further 12 stands on the North end of Platform 2/4 and 16 cycle spaces outside Car Park 3 (Mutli-Story) a total of 156 spaces
Car parks:
- Accessible parking
- Rugby Car Park 1.
  Spaces:50
- Rugby Murray Road Car Park.
  Spaces:126
- Rugby Multi-Story Car Park.
  Spaces:525
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements
- Arrival Screens

Station lift information

Lift 1 Multi Storey Car Park - Status: In service - Lift is currently available
Lift 1 Platform 1 - Status: In service - Lift is currently available
Lift 2 Multi Storey Car Park - Status: In service - Lift is currently available
Lift 2 Platform 2&4 - Status: In service - Lift is currently available
Lift 3 Platform 5&6 - Status: In service - Lift is currently available