Station Details for Runcorn

Station Alerts

No station alerts

Step-free category: Category A
This station has step-free access to all platforms / the platform
Helpline: Yes
Help Points:
Available in the car park
Induction Loop: Induction loops are throughout this station
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
The Passenger Assist meeting point is opposite the Ticket Office. Please talk to a member of staff either in person or via the help point. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking is recommended.
Train Ramp:
Tactile Paving:
Wheelchairs Available: Yes
Passenger Assistance:
- Main concourse
  .
  Through the main entrance, on the left, opposite the ticket office.
Staff Help:
The Passenger Assist meeting point is opposite the Ticket Office. Please talk to a member of staff either in person or via the help point. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking is recommended.
Mobility set down: 1
Accessible ticket counters:
- Ticket buying and collection, waiting room. There is no Low-Level counter here
Accessible ticket machines:
- Ticket buying and collection, waiting room. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is printed information available

Station operator: Avanti West Coast
Ticket office:
- Monday to Friday 05:45-19:30
- Saturday 06:30-19:30
- Sunday 08:45-19:30
Ticket machines:
- Ticket buying and collection, waiting room
Collect online booked tickets: Yes
Sheltered waiting available: Yes
Staffing level: Full Time
Toilets:
- Male Toilet, Platform 1
- Female Toilet, Platform 1
- Unisex accessible toilet with baby change, Platform 1. This toilet is not accessed with a RADAR key. This toilet entry handles may be operated by some people
Baby changing available: Yes
Transport links:
- Replacement Bus.
  Pick Up / Drop Off in the turning circle adjacent to the station entrance.
- Bus.
  Information to plan your onward journey is available in a printable format here.
- Taxi.
CCTV available: Yes
WiFi available:
Refreshments: 1
Shops: 1
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: Yes
Cycle storage available: No
Car parks:
- Accessible parking
- Runcorn Multi-Storey Car Park.
  Spaces:440
- Runcorn Holloway Road Car Park.
  Spaces:98
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements
- Arrival Screens