Station Details for Runcorn

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This station has step-free access to all platforms / the platform

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:

  Available in the car park

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 05:15-00:15
  • Sunday 08:00-00:45
  • The Passenger Assist meeting point is opposite the Ticket Office. Please talk to a member of staff either in person or via the help point. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking is recommended.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Main concourse

    Through the main entrance, on the left, opposite the ticket office.

• Drop-off / pick-up points:

  • Drop off and pick up point, Shaw St

    The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing

    This is a combined drop-off and pick-up point

    There is space for up to 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, waiting room

    There are ticket counters here

    There is no Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection, waiting room. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Customers are encouraged to approach a member of station staff for any customer information enquiry. Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.

Station General information

• Station operator: Avanti West Coast
• Ticket office:
  • Monday to Friday 05:45-19:30
  • Saturday 06:30-19:30
  • Sunday 08:45-19:30
• Ticket machines:
  • Ticket buying and collection, waiting room
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room, Platform 1 (next to ticket hall)
  • Waiting room, Platform 1 (east of platform)
  • Waiting room, Platform 2
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office
• Staff assistance:
  • The Passenger Assist meeting point is opposite the Ticket Office. Please talk to a member of staff either in person or via the help point. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking is recommended.
• Toilets:
  • Male Toilet, Platform 1
  • Female Toilet, Platform 1
  • Unisex accessible toilet with baby change, Platform 1. This toilet is not accessed with a RADAR key. This toilet entry handles may be operated by some people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Pick Up / Drop Off in the turning circle adjacent to the station entrance.

  • Bus.

    Information to plan your onward journey is available in a printable format here.

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments: 1
• Shops: 1
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage: 16 spaces. Stands, Racks. Sheltered.

  Adjacent to Car Park 1 (Multi-Story)

• Car parks:
  • Accessible parking
  • Runcorn Multi-Storey Car Park.
    Spaces:440
  • Runcorn Holloway Road Car Park.
    Spaces:98
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 1 Multi Storey Car Park - Status: Unknown - Lift status unknown
• Lift 1 Platform 1 - Status: Unknown - Lift status unknown
• Lift 2 Multi Storey Car Park - Status: Unknown - Lift status unknown
• Lift 2 Platform 2 - Status: In service - Lift is currently available
• Lift 3 Platform 3 & Car Park - Status: In service - Lift is currently available