Station Details for St Albans City

Station Alerts

• The lifts are currently out of order between platforms 2 and 3 and the footbridge at St Albans City station.

Station Accessible information

• Step-free category: Category A
  

  This is a Category A station: This station has step-free access to all platforms.

  Assistance Meeting Point is the Ticket Office

• Helpline: Yes
• Help Points:
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Assistance Meeting Point

    .

    Meet in the ticket office. If no staff are present, please contact staff at the ticket gates or platform.

• Staff Help: 1
• Mobility set down:

  At the front of the station and in the station car park.

• Accessible ticket counters:
  • Ticket buying and collection, east concourse. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, east concourse. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, west entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: Thameslink
• Ticket office:
  • Monday to Friday 05:45-22:00
  • Saturday 06:45-21:15
  • Sunday 07:30-21:45
• Ticket machines:
  • Ticket buying and collection, east concourse
  • Ticket buying and collection, west entrance
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Unisex accessible toilet with baby change, east concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Male toilet, east concourse
  • Female toilet, east concourse
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Please click the link for details regarding the rail replacement bus location.

    
    Rail Replacement Bus Map - St Albans City
  • Taxi.
• CCTV available: Yes
• WiFi available:

  Wifi information at this station

• Refreshments: 1
• Shops: 1
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Station Way Multi Storey Car Park.
    Spaces:606.
    

    Free parking is offered to all Blue Badge holders.

    Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

    The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.

  • Ridgmont Road Car Park.
    Spaces:152.
    

    Free parking is offered to all Blue Badge holders.

    Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

    The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.

  • Victoria Street Multi Storey Car Park.
    Spaces:816.
    

    Free parking is offered to all Blue Badge holders.

    Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

    The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platform 1 - Status: In service - Lift is currently available
• Lift 2 Platform 2&3 - Status: In service - Lift is currently available
• Lift 3 Platform 4 - Status: In service - Lift is currently available