Station Details for Salisbury

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step-free category B2 Station - There is step free access to all platforms. Access to platforms 5 (for trains to Cardiff and the West of England) and 6 (for some services to Basingstoke and London Waterloo) are via level access.

  Access to all other platforms is via a subway with steep ramps. A staff operated powered wheelchair is available for customers who have difficulty using the ramps. Please speak to our assisted travel team or a member of station staff.

• : B2
• Helpline:

  Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

• Help Points:

  Help points are available on all platforms

• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 24 Hours
  • Saturday 24 Hours
  • Sunday 24 Hours
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Gateline

    The gateline is directly in front of you as you enter the station. Please speak to any member of staff on the gateline.

  • Platform

    Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, main entrance

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is limited space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection, main entrance. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please contact our Customer Service Centre on 0345 6000 650

Station General information

• Station operator: South Western Railway
• Ticket office:
  • Monday to Friday 05:30-20:00
  • Saturday 06:20-19:30
  • Sunday 08:10-20:00
• Ticket machines:
  • Ticket buying and collection, main entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
  • Waiting room on Platforms 2 & 3
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from information point
• Staff assistance:
  • Available
• Toilets:
  • Male toilet, Platforms 2 & 3
  • Unisex accessible toilet, Platform 4
  • Unisex accessible toilet, Platforms 2 & 3
  • Male toilet, Platform 4
  • Female toilet, Platform 4
  • Female toilet, Platforms 2 & 3
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Station forecourt, off South Western Road

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Salisbury station

• Refreshments: 1
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage: 110 spaces. Compounds, Racks. Sheltered.

  Car park, platform 4 and platform 6

  Secure Cycle compound for Season Ticket holders

• Car parks:
  • Salisbury Car Park from Sunday 1 February 2026.
    Spaces:269.
    

    Parking is chargeable for all vehicles except registered Blue Badge holders.

  • Fisherton Street from Sunday 1 February 2026.
    Spaces:89
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens

Station lift information

• No lift information available