Station Details for Stourbridge Junction

Station Alerts

• The gentlemen's toilets are currently out of order at Stourbridge Junction station.

Station Accessible information

• Step-free category:

  This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

  The assistance meeting point is at the ticket office during 'staff help available opening times'  When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart.  Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:

  On all platforms.

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday, Tuesday, Wednesday, Thursday 06:00-20:00
  • Friday 06:00-22:00
  • Saturday 06:00-21:00
  • Sunday 09:00-19:00
  • This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket Office

    Ticket office at the end of the subway by the station entrance - Please check the opening times on the National Rail Enquiries website

  • Platform (when ticket office is closed)

    On the platform in view of the on-train team

• Drop-off / pick-up points:

  • Pick-up in car park.

  • Drop-off/pick-up

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a drop-off point only

    There is space for 1 vehicle at a time to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket hall

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection on Platform 3. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection on Platforms 1 & 2. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

  Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

  **Stourbridge Junction Station is accredited by the Secure Station Scheme**

Station General information

• Station operator: West Midlands Railway
• Ticket office:
  • Monday Tuesday Wednesday Thursday 06:00-20:00
  • Friday 06:00-22:00
  • Saturday 06:00-21:00
  • Sunday 09:00-19:00
• Ticket machines:
  • Ticket buying and collection on Platform 3
  • Ticket buying and collection on Platforms 1 & 2
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on platform 1 & 2
  • Waiting room on platform 3
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
  • Yes - from ticket office
• Staff assistance:
  • This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.
• Toilets:
  • Male toilet, Platform 1, 2
  • Female toilet, Platform 1, 2
  • Unisex accessible toilet, Platform 1, 2
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail replacement vehicles will operate from the bus stop in the station car park.

    Please check your destination before boarding.

    Please click here for walking directions from the station to the rail replacement bus stop.#

    Please click here for a directional video to the rail replacement bus stop.

  • Bus.

    Information to plan your onward journey is available in a printable format here

• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee kiosk Food vending machine

• Shops:
• Luggage storage: No
• Lost property: No
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 90 spaces. Stands.

  By the Ticket Office.

• Car parks:
  • Station Car Park.
    Spaces:819.
    

    Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No. 1 (Platform 1/2) - Status: Unknown - Lift status unknown
• No. 2 (Platform 3) - Status: Unknown - Lift status unknown