Station Details for Scarborough

Station Alerts

• The ladies toilets are out of order at Scarborough station.

Station Accessible information

• Step-free category: Category A
  

  This station is category A. Level access is provided from the station entrance to all platforms. This station is staffed for all services. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.

• Helpline: Yes
• Help Points:

  Help Points are available in the Booking Hall, on platforms 4/5 and adjacent to Platform 2 to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Welcome Point

    .

    A welcome point is located just inside the main entrance from Westborough. Press the assistance button to notify colleagues you have arrived.

  • Ticket Office

    .

    The ticket office is located in the main station building off of Westborough. Please check the opening times on the National Rail Enquiries website.

  • Help Point

    .

    Outside of ticket office staffing hours, customers should make themselves known to a member of staff or use a Help Point.

• Staff Help: 1
• Mobility set down: 1
• Accessible ticket counters:
  • Ticket buying and collection. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: TransPennine Express
• Ticket office:
  • Monday to Friday 06:15-20:00
  • Saturday 06:15-20:00
  • Sunday 08:30-20:00
• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Unisex accessible toilet, Platform 3. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Toilet, Platform 3
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Pick up/drop off at the service bus stops on the main road outside the station.

    For more information, please see here.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi.
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Scarborough station

• Refreshments:

  Refreshments are available from the coffee shop on the station concourse.

• Shops:

  There is a shop located on the station concourse.

• Luggage storage: No
• Lost property: No
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:84.
    

    Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available