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This is a category C station. This station does not have step free access. No step free access. Four steps to each platform. Interchange between platforms via ramped or stepped footbridge adjacent to station entrance.
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
On platform
For platform 1, wait by the oyster touch point. For platform 2, wait at the seating by the entrance on platform 2.
Drop-off/pick-up
The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing
This is a combined drop-off and pick-up point
There is space for up to 5 vehicles to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
This station has Secure station accreditation - For more information contact 0345 322 7021
Ticket office managed by Southeastern
Information to plan your onward journey is available in a printable format here