Local Stagecoach bus route 10 is unable to serve this station because of a road closure near the station. A very limited bus service one route 18 is now serving the station instead.
If you are travelling to Port Lympne, you will need to use an alternative route, such as local taxis.
This is a category B1 station. Step free access to platform 1 for services towards London via main entrance from car park. Step free access to platform 2 for services away from London via side entrance. No step free interchange between platforms. Stepped access between platforms available via station footbridge.
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you. Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
On platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button
Drop-off/pick-up
The drop-off and/or pick-up point is on the same side of the road as the station
This is a combined drop-off and pick-up point
There is space for up to 3 vehicles to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
There are ticket counters here
There is no counter here
There are only induction loops at high-level ticket counters
There are ticket machines here
There are ticket counters here
There are ticket machines here
There is space in front of the ticket machine to manoeuvre a wheelchair
The controls are at a suitable height for wheelchair users
0345 322 7021
Ticket office managed by Southeastern
Station car park (platform 1 side of the station).
Information to plan your onward journey is available in a printable format here
upside platform - London end
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space