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This station is category B1. Ramped access is provided from the station entrance to both platforms via a heavy, manual, sprung gate with high handles. Customers should be aware that access is across the railway tracks. This station is unstaffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
This station is unstaffed. Assistance to board and alight the train can be provided by the Conductor. The Conductor is usually positioned at the rear of the train. We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train by making yourself known to the Conductor when your train arrives, or by using a help point.
Customers requiring assistance to navigate through the station are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
A Help Point is available on the platform to contact a member of our team in an emergency or for information. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
Because this station is unstaffed, customers should wait on the platform and make themselves known to the train crew when the train arrives.
Drop-off/pick-up
The drop-off and/or pick-up point is on the same side of the road as the station
This is a combined drop-off and pick-up point
There is space for up to 5 vehicles to drop-off and/or pick-up
There is a Help Point close to the drop-off and/or pick-up point
To speak to a member of our team, please call: 0345 600 1671.
Pick Up / Drop Off at the bus stops on Cayton Low Rd at the end of the station approach road (Station side for Scarborough, opposite side for Bridlington / Malton / York)
Information to plan your onward journey is available in a printable format here
Platforms 1 and 2
Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.