Station Details for Shenstone

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This station has been classified as a step-free access category B3 station. This means that there is some step-free access, this may be in one direction only. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 

  Please note: Platform 2 is the only step free platform at Shenstone station, which is used for trains towards Birmingham and onwards. Platform 1 for trains towards Lichfield City and Lichfield Trent Valley does not have step free access.

  The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.   

   

• : B3
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:

  On both platforms

• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 07:00-10:00
  • Saturday 07:00-10:00
  • Sunday Unavailable
  • This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.
• Train Ramp: Ramps are available on the train to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket office

    Ticket office in main station building accessed from platform 1 - Please check the opening times on the National Rail Enquiries website

  • Platform (when ticket office is closed)

    On the platform in view of the on-train team

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, platform 2

    There are ticket counters here

    There is no Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, northeast entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

  Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

Station General information

• Station operator: West Midlands Railway
• Ticket office:
  • Monday to Friday 07:00-10:00
  • Saturday 07:00-10:00
  • Sunday Unavailable
• Ticket machines:
  • Ticket buying and collection, northeast entrance.

    Ticket Vending Machine is located near to the car park and the access to Platform 2.

• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
  • Yes - from ticket office
• Staff assistance:
  • This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Rail replacement vehicles will operate from the corner of Station Road and New Road.

    Please check your destination before boarding.

    Please click here for walking directions from the station to the rail replacement bus stop.

    Please click here for a directional video to the rail replacement bus stop.

  • Bus.

    Information to plan your onward journey is available in a printable format here

• CCTV available: No
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: No
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 18 spaces. Stands.

  Cycle storage is located on Platform 2.

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:53.
    

    Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

• Taxi rank available: No
• Customer information screens:

Station lift information

• No lift information available