Station Details for Stratford International

Station Alerts

• The escalators are out of order between platforms 2 and 3 and the main concourse at Stratford International station.

  Alternative escalators are available at the Eastern Egress.

Station Accessible information

• Step-free category:

  Step free access to all platforms via lifts.Pedestrian access to the international station from the regional station either via Westfield shopping centre or the roadway to the second entrance.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Daily 24 Hours
  • Assistance/Help available from station staff from First to Last trains.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Meeting point shown on station map.
• Drop-off / pick-up points:
• Accessible ticket counters:
• Accessible ticket machines:
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  0345 322 7021

Station General information

• Station operator: Network Rail High Speed
• Ticket office:
  • Monday to Friday 06:15-22:00
  • Saturday 06:15-22:00
  • Sunday 09:30-17:30

  • Assistance/Help available from station staff from First to Last trains.

• Ticket machines:
• Collect online booked tickets: Yes
• London fare zone: Zone 2/3
• Oyster card:

  Oyster PAYG is now valid on Southeastern High Speed services between London St. Pancras and Stratford International.

  Oyster is also valid on Docklands Light Railway services.

• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office
• Staff assistance:
  • Assistance/Help available from station staff from First to Last trains.
• Toilets:
  • Unisex accessible toilet, upper concourse
  • Female toilet, upper concourse
  • Male toilet, upper concourse
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Station Forecourt

  • Underground.

    Docklands Light Railway is available at the station for onward connection to London Underground and DLR stations.

• CCTV available: Yes
• WiFi available:
• Refreshments:

  coffee shop

• Shops:

  WH Smiths

• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage:
• Car parks:
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• No lift information available