Station Details for Shanklin

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step-free access category A.

  Level access to platform via Booking Hall or side gate.

• : A
• Helpline:

  Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here

  Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.

  Meeting point for assistance - Assisted Boarding Point on platforms.

  A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.

• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:50-12:30
  • Saturday 07:45-15:00
  • Sunday 08:00-15:15
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Platform

    Wait at the platform Assisted Boarding Point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.

• Drop-off / pick-up points:

  • At front of station

  • Drop-off/pick-up

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for up to 3 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, ticket office

    There are ticket counters here

    There is a Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, ticket office. .
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please contact the Customer Service Department on 0345 6000 650

Station General information

• Station operator: Island Line
• Ticket office:
  • Monday to Friday 06:50-12:30
  • Saturday 07:45-15:00
  • Sunday 08:00-15:15
• Ticket machines:
  • Ticket buying and collection, ticket office
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Unstaffed
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Available
• Toilets:
  • Male toilet, station building
  • Female toilet, station building
  • Unisex accessible toilet, station building
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    During planned engineering work and unplanned disruption, rail replacement buses will leave from the station forecourt.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Shanklin station

• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: No
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 10 spaces. Racks. Sheltered.

  car park

• Car parks:
  • Shanklin Car Park .
    Spaces:50.
    

    Parking is chargeable for all vehicles except registered Blue Badge holders.

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens

Station lift information

• No lift information available