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Step-free category B3 Station - There is step-free access to Platform 2 (for trains to Fareham) using a long ramp (40m) at approx 1:10 gradient (up to 1:7 in places). There is no step-free access to Platform 1 (towards Southampton, which is accessed via a stepped footbridge only).
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Help points are available on all platforms
Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Please contact our Customer Service Centre on 0345 6000 650
Bus stops on Portsmouth Road. From the station, walk over the bridge on Station Road and turn right at the traffic lights. Towards Fareham is on the right hand side of the road. Towards Southampton is on the left hand side of the road.
Information to plan your onward journey is available in a printable format here