Station Details for Shrewsbury

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step free access to all platforms. The lift to Platform 3 is accessible from the front of the station. The lift to Platforms 4 to 7 is situated at the end of the subway beyond the ticket barriers.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: Yes
• Staff Assistance:
  • Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 04:00-01:00
  • Sunday 07:00-00:45
  • Monday to Saturday 04:00 to 01:00
  • Sunday 07:00 to 00:45
  • Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • The Passenger Assist Meeting Point is located inside the main station entrance, just next to the Gourmet Coffee Shop. Please make yourself known to gateline or ticket office colleague.
  • There are platform Passenger Assist meeting points on Platforms 3, 4, and 7, located under the blue Passenger Assist sign. Please make yourself known to a colleague.
• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, south entrance

    There are ticket counters here

    There is no counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Contact our Customer Relations team directly via the Transport for Wales Website.

Station General information

• Station operator: Transport for Wales
• Ticket office:
  • Monday to Friday 05:20-20:40
  • Saturday 05:20-19:40
  • Sunday 07:20-19:40
• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on platform 3 (south)
  • Waiting room on platform 4
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from ticket office
• Staff assistance:
  • Monday to Saturday 04:00 to 01:00
  • Sunday 07:00 to 00:45
  • Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.
• Toilets:
  • Changing Places Toilet, Waiting Room Platforms 4 - 7
  • Unisex accessible toilet, Platform 5 & 6. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet, Platform 5 & 6
  • Male toilet, Platform 5 & 6
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    The rail replacement bus stop is at the station front.

    Please check your destination before boarding.

    Please click here for walking directions from the station to the rail replacement bus stop.

  • Bus.

    Bus stops are located near the station on Castle Street. 

    Arriva operates a network of regular local bus routes around Shrewsbury and to surrounding towns and villages. For route maps and timetables: www.arrivabus.co.uk

    Buy a Shrewsbury PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments: 1
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 72 spaces. Stands. Sheltered.

  There are several cycle parking areas at Shrewsbury station. 20 Rail stands providing for up to 40 bicycle parking spaces are located at the northern end of Platform 7. These are beyond the gateline. 10 Rail stands providing for up to 20 bicycle parking spaces are located to the right of the main station entrance, by the station forecourt. 6 Rail stands providing for up to 12 bicycle parking spaces are located on Platform 3.

• Car parks:
  • Accessible parking
  • Howard Street (Long Stay).
    Spaces:190
  • Station Forecourt (Short Stay).
    Spaces:8
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 3 Platform 3 - Status: In service - Lift is currently available
• Lift Platform 4&7 - Status: In service - Lift is currently available