Station Details for Shotton

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Shotton station is split into two levels. Shotton and Shotton High Level.

  At Shotton (Platforms 1 and 2):

  No wheelchair access to Platform 1 (to Chester).

  Access to Platform 2 (to Holyhead) is via the small car park at the end of Alexandra Street. 

  Customers are advised to travel to Flint and change trains.

  Shotton High Level (Platforms 3 and 4):

  No wheelchair access between platforms. Steep paths to platforms via Chester Road West and under bridge.

  The nearest fully accessible station to Shotton High Level is Hawarden Bridge.

• : B3
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 07:30-12:30
  • Saturday 08:45-12:45
  • Sunday Unavailable
  • If requiring passenger assist please see the conductor on the train. For other queries please see station staff during ticket office hours.
• Train Ramp: Ramps are available on the train to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Platform

    On the platform in view of the on-train staff.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, platform 3

    There are ticket counters here

    There is a Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, platform 3. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, platform 2. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Contact our Customer Relations team directly via the Transport for Wales Website.

Station General information

• Station operator: Transport for Wales
• Ticket office:
  • Monday to Friday 07:30-12:30
  • Saturday 08:45-13:45
  • Sunday Unavailable
• Ticket machines:
  • Ticket buying and collection, platform 3
  • Ticket buying and collection, platform 2
  • Ticket buying and collection, platform 1
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: Yes
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on platform 5
  • Waiting room on platform 3 (north)
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from ticket office
• Staff assistance:
  • If requiring passenger assist please see the conductor on the train. For other queries please see station staff during ticket office hours.
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    The rail replacement bus stop is a local bus/coach stop near the Rivertown URC Church.

  • Bus.

    The nearest bus stops are located outside the station on Chester Road West.

• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Shotton station

• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 22 spaces. Stands, Lockers. Sheltered.

  10 Sheffield stands providing 20 cycle parking spaces under shelter are located adjacent to the westbound platform on the Chester to Holyhead line.

  2 lockers, provided by Flintshire County Council, are situated in the car park and adjacent to the ramp leading you to the Bidston bound platform on the Borderlands line.

• Car parks:
  • Long stay accessible parking
  • Accessible parking
  • Station Car Park.
    Spaces:26
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Arrival Screens
  • Announcements

Station lift information

• No lift information available