Station Details for St Helier (London)

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This is a Category C station: This station does not have step-free access.

  Assistance Meeting Point is the station Help Point.

• : C
• Helpline:

  Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.

  This station is unstaffed and trains calling at this station do not have on board staff.

  You can arrange assistance on by:

  • Pressing the “emergency & assisted travel” button on a station Help Point
  • Calling our freephone number: 0800 058 2844
  • Texting us on 0800 138 1018

  Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

  For further information on assisted travel please see:

  Accessibility at the station - Thameslink.

• Help Points:

  None

• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
• Train Ramp: Ramps are available on the train to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Assistance Meeting Point

    Meet at the help point. If no staff are present, please contact staff at the ticket gates, ticket office or platform.

• Drop-off / pick-up points:

  • Drop-off/pick-up

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for up to 3 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

Station General information

• Station operator: Thameslink
• Ticket office:
• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• London fare zone: Zone 4
• Oyster card:

  Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station. Always check Oyster is accepted at your destination before you tap in.

• Smartcard: No
• Contactless cards: Yes
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Unstaffed
• Information from staff:
  • Yes - from help point
• Staff assistance:
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Please click the link for details regarding the rail replacement bus location.

    
    Rail Replacement Bus Map - St Helier
• CCTV available: Yes
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 30 spaces. Stands. Sheltered.

  Station entrance

• Car parks:
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available