Station Details for Stoke Mandeville

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step Free Access Category B1. Step free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.

• : B2
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: There are no apparent induction loops
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:25-12:55
  • Monday to Friday 16:50-00:50
  • Saturday 06:15-12:45
  • Sunday Unavailable
  • Passenger Assistance Meeting Point - at the booking office (during opening hours only). On weekday evenings a Security Officer is available 16:50 - 00:50, usually located in the security hut near the car park entrance.
  • Currently, there are no staff available to provide assistance at Stoke Mandeville on weekdays between 12:55 and 16:50. Therefore, we recommend that you book assistance in advance of your journey to enable us to get a member of staff to the station during these times to assist you. Alternatively, please use the Help Point at the station.
  • If you wish to travel without booking assistance in advance, we will arrange for staff to travel to the station as quickly as we possibly can to assist you or provide alternative transport. Please allow additional time for your journey.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Booking Office (during staffed hours)

    Situated within the station building. Step free access to the platform is via lifts.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, Concourse

    There are ticket counters here

    There is no Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, centre north entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.

Station General information

• Station operator: Chiltern Railways
• Ticket office:
  • Monday to Friday 06:25-12:55
  • Saturday 06:15-12:45
  • Sunday Unavailable
• Ticket machines:
  • Ticket buying and collection, centre north entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: Yes
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from ticket office
  • Yes - from help point
• Staff assistance:
  • Passenger Assistance Meeting Point - at the booking office (during opening hours only). On weekday evenings a Security Officer is available 16:50 - 00:50, usually located in the security hut near the car park entrance.
  • Currently, there are no staff available to provide assistance at Stoke Mandeville on weekdays between 12:55 and 16:50. Therefore, we recommend that you book assistance in advance of your journey to enable us to get a member of staff to the station during these times to assist you. Alternatively, please use the Help Point at the station.
  • If you wish to travel without booking assistance in advance, we will arrange for staff to travel to the station as quickly as we possibly can to assist you or provide alternative transport. Please allow additional time for your journey.
• Toilets:
  • Unisex accessible toilet, north entrances. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Male toilet, north entrances
  • Female toilet
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    At station entrance.

  • Bus.

    Information to plan your onward journey is available in a printable format here

• CCTV available: Yes
• WiFi available: available
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 120 spaces. Stands. Sheltered.

  Near car park entrance.

• Car parks:
  • Long stay accessible parking
  • Station Car Park.
    Spaces:267.
    

    Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge. Please visit the station ticket office where a member of staff will record your vehicle registration number.

• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available