Station Details for Selly Oak

Station Alerts

No station alerts

Station Accessible information

Step-free category:
This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.
: A
Helpline:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Points:
On both platforms
Induction Loop: Induction loops are at designated listening areas
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
- Monday to Friday 06:00-21:00
- Saturday 07:00-21:00
- Sunday 09:00-19:00
- This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: No
Passenger Assistance:
- Ticket office
  Ticket office in station building on platform 1 - Please check the opening times on the National Rail Enquiries website
- Platform (when ticket office is closed)
  Wait at the designated Accessibility Waiting Space located on the platform in view of the on-train team
Drop-off / pick-up points:
- Drop-off/pick-up
  The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
  This is a drop-off point only
  There is space for up to 3 vehicles to drop-off and/or pick-up
  There is no Help Point close to the drop-off and/or pick-up point
Accessible ticket counters:
- Ticket buying and collection, west entrance
  There are ticket counters here
  There is no counter here
  There are induction loops indicated at the low and high level counters
  There are ticket machines here
  There is space in front of the ticket machine to manoeuvre a wheelchair
  The controls are at a suitable height for wheelchair users
Accessible ticket machines:
- Ticket buying and collection, west entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
- Ticket buying and collection on Platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
- Ticket buying and collection on Platform 2. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is printed information available
Announcements: Announcements are made both visually and audibly
Customer service notes:
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Selly Oak Station is accredited by the Secure Station Scheme**

Station General information

Station operator: West Midlands Railway
Ticket office:
- Monday to Friday 06:00-21:00
- Saturday 07:00-21:00
- Sunday 09:00-19:00
Ticket machines:
- Ticket buying and collection, west entrance
- Ticket buying and collection on Platform 1
- Ticket buying and collection on Platform 2
Collect online booked tickets: Yes
London fare zone:
Oyster card:
Smartcard: No
Contactless cards: No
Sheltered waiting available: Yes
Waiting rooms:
First class lounge: No
Staffing level: Part Time
Information from staff:
- Yes - from help point
- Yes - from ticket office
Staff assistance:
- This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Toilets:
- Unisex accessible toilet, west entrance. This toilet is accessed with a RADAR key. This toilet entry handles may be operated by some people
- Male toilet, west entrance
- Female toilet, west entrance
Baby changing available: No
Transport links:
- Replacement Bus.
  Rail replacement vehicles will operate from the front of the station.
  Please check your destination before boarding.
  Please click here for walking directions from the station to the rail replacement bus stop.
  Please click here for a directional video to the rail replacement bus stop.
- Bus.
  Information to plan your onward journey is available in a printable format here
CCTV available: Yes
WiFi available:
Refreshments:
Shops: 1
Luggage storage: No
Lost property: No
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage: 59 spaces. Stands, Lockers. Sheltered.
from Birmingham - under the foot bridge. Towards Birmingham - outside in the car park
Car parks:
- Long stay accessible parking
- Station Car Park.
  Spaces:391.
  Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Taxi rank available: No
Customer information screens:
- Departure Screens
- Announcements

Station lift information

Lift 1 Platform 1 - Status: In service - Lift is currently available
Lift 2 Platform 2 - Status: In service - Lift is currently available