Station Details for Stowmarket

Station Alerts

• Due to the construction of a new footbridge and lifts, there will be a temporary reduction in the number of parking spaces at Stowmarket station during 2026. Customers are therefore advised to plan ahead and to allow some extra time to park in one of the two station car parks, or other local public car parks.

• All toilets are out of order at Stowmarket station.

Station Accessible information

• Step-free category: Category A
  

  Step free access between platforms is available via the level crossing, although some wheelchair users or customers with restricted mobility may find this route difficult as there is a distance of approximately 600 metres between the two platforms. Wheelchair users or customers with restricted mobility are therefore advised to access the station via Creeting Road West for journeys towards Ipswich and London, or via Prentice Road when heading towards Cambridge, and Norwich. Changing between platforms may take longer than expected due to the level crossing having barriers down, so please allow sufficient time if you are changing trains here.

  This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

  Assistance meeting point is the ticket office.

• Helpline: Yes
• Help Points:

  Help points can be found at the following location(s):

  • Platform 1 (for trains towards Ipswich and London) - Next to the ticket machine, fixed to the platform-facing wall of the station building
  • Platform 2 (for trains towards Cambridge, and Norwich) - Next to the customer service office, fixed to the platform-facing wall of the station building

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

  What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

  How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on one of the ticket machines at this station
  • By using one of the two Help Points at this station
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • .
• Staff Help:

  Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

  What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

  How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on one of the ticket machines at this station
  • By using one of the two Help Points at this station
• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection, central west entrance. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, platform 2. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: Greater Anglia
• Ticket office:
  • Monday to Friday 06:15-19:30
  • Saturday 07:20-16:30
  • Sunday 09:15-18:30
• Ticket machines:
  • Ticket buying and collection, platform 1
  • Ticket buying and collection, platform 2
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Unisex accessible toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Male toilet, Platform 2
  • Toilet
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail replacement bus services pick up and drop off outside the main station entrance, which is accessed from Prentice Road.

• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Stowmarket station

• Refreshments:

  'Steam' coffee shop serving hot and cold drinks, newspapers, confectionary, and pastries

  Self-service vending machine providing cold drinks and snacks

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: Yes
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Long stay accessible parking
  • Station Car Park.
    Spaces:328
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available