Station Details for Shenfield

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This station has step free access to all platforms via lifts. Please note the station car park on Hunter avenue is approximately 300-400 metres away or about 4-5 min walk.

  This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

  Assistance meeting point is the customer information office on relevant platform.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:

  Help point available in ticket hall

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Daily 06:10-20:00 24 Hours
  • Assistance is provided by station staff at all times during the hours of train service operation. Booking is recommended
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Customer Information Office

    Meeting point is the customer information office on relevant platform. Full time staffed station.

• Drop-off / pick-up points:
• Accessible ticket counters:
• Accessible ticket machines:
• Printed local info:
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

  The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

  Closed on Christmas Day and Boxing Day.

Station General information

• Station operator: Greater Anglia
• Ticket office:
  • Monday to Friday 06:10-20:00
  • Saturday 06:10-20:00
  • Sunday 07:10-20:10
• Ticket machines:
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card: Available
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room, platform 5 & 6
  • Waiting room, platform 3 & 4
  • Waiting room, platform 1 & 2
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Assistance is provided by station staff at all times during the hours of train service operation. Booking is recommended
• Toilets:
  • Unisex accessible toilet with baby change, platform 3 & 4. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Toilet, platform 5 & 6
  • Toilet, Platform 3 & 4
  • Toilet, platform 3 & 4
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Station Forecourt unless otherwise indicated.

  • Bus.

    Local bus stops near station entrance. Shenfield is a PlusBus location click here to see the PlusBus map

• CCTV available: Yes
• WiFi available: available
• Refreshments:

  Vending machines

• Shops:

  News agent Passport Photo Booth

• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 112 spaces. Stands
• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:442
  • Premium Bay.
    Spaces:37
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• 225049000015 - Lift Platforms 3 & 4 - Status: In service - Lift is currently available
• Lift Platforms 1 & 2 - Status: In service - Lift is currently available
• Lift Platform 5 - Status: In service - Lift is currently available