Station Details for Southampton Airport Parkway

Station Alerts

• Please note, some of the tactile paving is missing on platform 1 at Southampton Airport Parkway station.

Station Accessible information

• Step-free category:

  Step-free category A Station - This station has step-free access to all platforms.

• : A
• Helpline:

  Assistance from station staff is available to customers boarding and alighting trains, and moving through this station during staffed hours. Please make yourself known to staff at the Ticket Gateline. Outside of staffed hours, the guard will provide boarding and alighting assistance. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. During staffed hours, make yourself know to the station staff, or outside of these hours, make your presence known to the guard who will step-down onto the platform, or you can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

• Help Points:

  Help points are available on all platforms

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 05:45-22:00
  • Saturday 05:45-22:00
  • Sunday 06:30-22:00
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Ticket Office (Staffed Hours)

    The ticket office is in the main entrance to the station. If no staff are available, make your way to the platform.

  • Platform

    Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.

• Drop-off / pick-up points:

  • Drop-off/pick-up

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for more than 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, ticket office on Platform 1

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection on Platform 2. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, entrance to ticket office on Platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please contact our Customer Service Centre on 0345 6000 650

Station General information

• Station operator: South Western Railway
• Ticket office:
  • Monday to Friday 05:45-20:00
  • Saturday 05:45-20:00
  • Sunday 07:45-20:10
• Ticket machines:
  • Ticket buying and collection on Platform 2
  • Ticket buying and collection, entrance to ticket office on Platform 1
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
  • Yes - from ticket office
• Staff assistance:
  • Available
• Toilets:
  • Male toilet, Platform 1 in booking hall
  • Unisex accessible toilet, Platform 1 in booking hall
  • Female toilet, Platform 1 in booking hall
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Through Journeys: Station Forecourt Bus Stop off Wide Lane (A335)

    Terminating Journeys: Car Park at Eastleigh end, off Wide Lane (A335)

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Airport.

    Southampton (Eastleigh) Airport

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Southampton Airpt Parkway station

• Refreshments:

  Coffee Shop located within Ticket Office area

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 236 spaces. Compounds, Racks. Sheltered.

  Car park and platform 2

• Car parks:
  • Long stay accessible parking
  • Accessible parking B
  • Accessible parking A
  • Southampton Airport Parkway Car Park .
    Spaces:900.
    

    Parking is chargeable for all vehicles except registered Blue Badge holders.

• Taxi rank available: Yes
• Customer information screens:
  • Announcements
  • Departure Screens

Station lift information

• Lift 1 Multi Storey Car Park - Status: In service - Lift is currently available
• Lift 1 Platform 1 - Status: In service - Lift is currently available
• Lift 2 Multi Storey Car Park - Status: In service - Lift is currently available
• Lift 2 Platform 2 - Status: In service - Lift is currently available