Station Details for Southend East

Station Alerts

• The gentlemen's toilets on platform 1 are out of order at Southend East station.

Station Accessible information

• Step-free category: Category A
  

  Step free access is only available from Ambleside Drive to platform 1 (London bound)

• Helpline: Yes
• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Gateline (Staffed Hours)

    .

    Upside main entrance, upon entering station the gateline is on the left. All street level. Check staffed hours on National Rail Enquiries website.

  • Station Help Points (Outside Staffed Hours)

    .

    Outside of staffed hours, please use the help point to request assistance for your journey.

• Staff Help: 1
• Mobility set down: 1
• Accessible ticket counters:
  • Ticket buying and collection, south entrance concourse. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, north entrance north approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, south entrance concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is accessible printed information available

Station General information

• Station operator: c2c
• Ticket office:
  • Monday to Friday 05:15-18:00
  • Saturday 06:30-15:30
  • Sunday 08:00-15:15
• Ticket machines:
  • Ticket buying and collection, north entrance north approach
  • Ticket buying and collection, south entrance concourse
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Toilet, Platform 1
  • Unisex accessible toilet with baby change, Platform 1. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Male toilet, Platform 1 & 2
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    c2c Rail Replacement at the end of Ilfracombe Ave on Southchurch Road:

    • Buses toward Southend/London at Bus Stop A, in front of the Car Park (W3W ///puppy.mash.pushy)
    • Buses toward Shoeburyness at Bus Stop B, in front of HARP Charity Shop (W3W ///plots.limit.trades)

  • Bus.

    Information to plan your onward journey is available in a printable format here

• CCTV available: Yes
• WiFi available:

  Wifi on c2c

• Refreshments:

  Platform 1

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Station Car Park.
    Spaces:207
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available