Station Details for Southend East

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step free access is only available from Ambleside Drive to platform 1 (London bound)

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:00-19:30
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Gateline (Staffed Hours)

    Upside main entrance, upon entering station the gateline is on the left. All street level. Check staffed hours on National Rail Enquiries website.

  • Station Help Points (Outside Staffed Hours)

    Outside of staffed hours, please use the help point to request assistance for your journey.

• Drop-off / pick-up points:

  • Drop off and pick up point on Ambleside Drive

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for 1 vehicle at a time to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

  • Drop off and pick up point on Riviera Drive

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for 1 vehicle at a time to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, south entrance concourse

    There are ticket counters here

    There is a Low-Level counter here

    There is an induction loop at the low-level ticket counter

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls may be at a suitable height for some people

• Accessible ticket machines:
  • Ticket buying and collection, north entrance north approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, south entrance concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Monday - Friday, 08:00 - 20:00

  Saturday, Sunday, Public Holidays: 09:00 - 16:00

  Closed Christmas Day and Boxing Day

  0345 744 4422 (option 3, followed by option 3)

  contact@c2crail.net

Station General information

• Station operator: c2c
• Ticket office:
  • Monday to Friday 05:15-18:00
  • Saturday 06:30-15:30
  • Sunday 08:00-15:15
• Ticket machines:
  • Ticket buying and collection, north entrance north approach
  • Ticket buying and collection, south entrance concourse
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from ticket office
• Staff assistance:
  • Available
• Toilets:
  • Toilet, Platform 1
  • Unisex accessible toilet with baby change, Platform 1. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Male toilet, Platform 1 & 2
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    c2c Rail Replacement at the end of Ilfracombe Ave on Southchurch Road:

    • Buses toward Southend/London at Bus Stop A, in front of the Car Park (W3W ///puppy.mash.pushy)
    • Buses toward Shoeburyness at Bus Stop B, in front of HARP Charity Shop (W3W ///plots.limit.trades)

  • Bus.

    Information to plan your onward journey is available in a printable format here

• CCTV available: Yes
• WiFi available:

  Wifi on c2c

• Refreshments:

  Platform 1

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 17 spaces. Stands. Sheltered.

  Outside ticket office on platform 1 and at Riviera Drive entrance

• Car parks:
  • Station Car Park.
    Spaces:207
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available