Station Details for Stonegate

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category B3
  

  This is a category B3 station. Step free access to platform 2 for services away from London via the side entrance path. There is no step free access to Platform 1. No step free access to platform 1 for services towards London. No step free interchange between platforms. Stepped access between platforms via station footbridge.

• Helpline: Yes
• Help Points:

  On platform

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Platform

    .

    Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.

• Staff Help: 1
• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection, entrance concourse. There is no Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection on Platform 2. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: Southeastern
• Ticket office:
  • Monday to Friday 06:00-12:40
  • Saturday Unavailable
  • Sunday Unavailable

  • Ticket office managed by Southeastern

• Ticket machines:
  • Ticket buying and collection on Platform 2
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Toilets available, but no further details provided
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Buses normally depart from the top of the station car park, but because not all buses can manoeuvre in, we advise that you wait by the car park entrance (what 3 words: mush.builder.pumpkin).

  • Bus.

    Information to plan your onward journey is available in a printable format here

• CCTV available: Yes
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Station Car Park.
    Spaces:145.
    

    Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.  

• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available