Station Details for Stoke-on-Trent

Station Alerts

No station alerts

Step-free category: Category A
This station has step-free access to all platforms / the platform
Helpline: Yes
Help Points:
Induction Loop: Induction loops are at designated listening areas
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Train Ramp:
Tactile Paving:
Wheelchairs Available: No
Passenger Assistance:
- Ticket Office
  .
  Through the main entrance, the ticket office is on your right.
Staff Help:
Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Mobility set down:
Accessible ticket counters:
- Ticket buying and collection, northwest entrance. There is a Low-Level counter here
Accessible ticket machines:
- Ticket buying and collection, northwest entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is printed information available

Station operator: Avanti West Coast
Ticket office:
- Monday to Friday 05:55-20:00
- Saturday 06:25-19:30
- Sunday 08:55-20:30
Ticket machines:
- Ticket buying and collection, northwest entrance
Collect online booked tickets: Yes
Sheltered waiting available: Yes
Staffing level: Full Time
Toilets:
- Toilet, Platform 1
- Toilet, Platform 2
- Female toilet, Platform 1
- Male toilet, Platform 1
- Unisex accessible toilet on Platform 1
- Unisex accessible toilet on Platform 3
Baby changing available: Yes
Transport links:
- Replacement Bus.
  Rail replacement coach services can be found at the front of the station.
- Bus.
  Information to plan your onward journey is available in a printable format here.
- Taxi.
CCTV available: Yes
WiFi available: available
Refreshments: 1
Shops: 1
Luggage storage: No
Lost property: Yes
ATM machine: Yes
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: Yes
Cycle storage available: No
Car parks:
- Accessible parking
- Stoke on Trent Car Park 2.
  Spaces:24
- Stoke-on-Trent Car Park 3.
  Spaces:460
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements
- Arrival Screens