Station Details for Stoke-on-Trent

Station Alerts

The lifts are currently out of order at Stoke-on-Trent station.

Station Accessible information

Step-free category:
This station has step-free access to all platforms / the platform
: A
Helpline:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Points:
Induction Loop: Induction loops are at designated listening areas
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
- Monday to Friday 05:30-00:00
- Saturday 05:30-23:30
- Sunday 07:30-00:00
- Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: No
Passenger Assistance:
- Ticket Office
  Through the main entrance, the ticket office is on your right.
Drop-off / pick-up points:
Accessible ticket counters:
- Ticket buying and collection, northwest entrance
  There are ticket counters here
  There is a Low-Level counter here
  There are only induction loops at high-level ticket counters
  There are ticket machines here
  There is space in front of the ticket machine to manoeuvre a wheelchair
  The controls are at a suitable height for wheelchair users
Accessible ticket machines:
- Ticket buying and collection, northwest entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is printed information available
Announcements: Announcements are made both visually and audibly
Customer service notes:
Customers are encouraged to approach a member of station staff with any customer information enquiry.

Station General information

Station operator: Avanti West Coast
Ticket office:
- Monday to Friday 05:55-20:00
- Saturday 06:25-19:30
- Sunday 08:55-20:30
Ticket machines:
- Ticket buying and collection, northwest entrance
Collect online booked tickets: Yes
London fare zone:
Oyster card:
Smartcard: No
Contactless cards: No
Sheltered waiting available: Yes
Waiting rooms:
- Waiting room, Platform 1
- Waiting room, Platform 2
First class lounge: Yes
Staffing level: Full Time
Information from staff:
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Staff assistance:
- Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Toilets:
- Toilet, Platform 1
- Toilet, Platform 2
- Female toilet, Platform 1
- Male toilet, Platform 1
- Unisex accessible toilet on Platform 1
- Unisex accessible toilet on Platform 3
Baby changing available: Yes
Transport links:
- Replacement Bus.
  Rail replacement coach services can be found at the front of the station.
- Bus.
  Information to plan your onward journey is available in a printable format here.
- Taxi. There is taxi provision
CCTV available: Yes
WiFi available: available
Refreshments: 1
Shops: 1
Luggage storage: No
Lost property: Yes
ATM machine: Yes
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: Yes
Cycle storage: 88 spaces. Compounds, Lockers, Stands. Sheltered.
all platforms
Car parks:
- Accessible parking
- Stoke on Trent Car Park 2.
  Spaces:24
- Stoke-on-Trent Car Park 3.
  Spaces:460
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements
- Arrival Screens

Station lift information

Lift 1 Platform 1 - Status: Unknown - Lift status unknown
Lift 2 Platform 2 - Status: Unknown - Lift status unknown