Station Details for Southend Victoria

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This station has step free access to all platforms.

  This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

  Assistance meeting point is the ticket office.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Daily 05:00-23:00 24 Hours
  • Assistance is provided by station staff during the hours of train service operation. Booking is recommended
• Train Ramp: Ramps are available on the train to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Ticket Office

    Meeting point is the ticket office, station staffed full time.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is limited space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

  The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

  Closed on Christmas Day and Boxing Day.

Station General information

• Station operator: Greater Anglia
• Ticket office:
  • Monday to Friday 05:30-22:00
  • Saturday 06:30-21:00
  • Sunday 06:40-22:00
• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from ticket office
• Staff assistance:
  • Assistance is provided by station staff during the hours of train service operation. Booking is recommended
• Toilets:
  • Toilet, entrance concourse (west side)
  • Unisex accessible toilet, southwest entrance concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Toilet, southwest entrance concourse
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Replacement transport stop on station forecourt

  • Bus.

    'First' and 'Arriva' operate a network of frequent local bus routes around Southend city and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk

    Buy a Southend PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info

    Bus stops are located directly outside the station on Queensway and also on Victoria Avenue.

  • Airport.

    Bus services to Southend Airport

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Southend Victoria station

• Refreshments:
  • Coffee shop
  • Cold drinks vending machine
  • Food vending machine
• Shops:
  • Mini supermarket
  • Passport Photo Booth
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 62 spaces. Stands. Sheltered.

  Beside station building in secure compound

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:14
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• No lift information available