Station Details for Shepherd's Bush

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

   Station Category A . This station has step free access to all platforms . Access from the ticket hall entrance only.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

  London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.

• Help Points: 1
• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 06:00-23:45
  • Sunday 07:30-00:02
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Meeting point shown on station map.
• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, south entrance

    There are ticket counters here

    There is no counter here

    There are no induction loops indicated at this counter

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls may be at a suitable height for some people

• Accessible ticket machines:
  • Ticket buying and collection, south entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, south entrance far south approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, north entrance far north approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

Station General information

• Station operator: London Overground
• Ticket office:
  • Monday to Friday 07:30-10:00 13:30-18:30
  • Saturday 09:15-14:45
  • Sunday 10:15-11:15
• Ticket machines:
  • Ticket buying and collection, south entrance
  • Ticket buying and collection, south entrance far south approach
  • Ticket buying and collection, north entrance far north approach
• Collect online booked tickets: Yes
• London fare zone: Zone 2
• Oyster card:

  New Oyster cards can be purchased at some of the self-service ticket machines at this station, in addition to at the ticket office

• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Available
• Toilets:
  • Toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Use Bus stop D in Ariel Way for westbound services to Clapham Junction

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Underground.

    Shepherd's Bush London Underground Station (Central Line) is approximately 2 minutes' walk away

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee kiosk Food outlet (Seating unavailable)

• Shops:

  Coffee kiosk and photo booth located in the ticket hall.

  Local shops and the Westfield shopping centre are located opposite the station

• Luggage storage: No
• Lost property: No
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: Available
• Car parks:
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Platform 1 - Status: In service - Lift is currently available
• Platform 2 - Status: Unknown - Lift status unknown