Station Details for Shepherd's Bush

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category A
  

   Station Category A . This station has step free access to all platforms . Access from the ticket hall entrance only.

• Helpline: Yes
• Help Points: 1
• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Meeting point shown on station map.

    .
• Staff Help: 1
• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection, south entrance. There is no counter here
• Accessible ticket machines:
  • Ticket buying and collection, south entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, south entrance far south approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, north entrance far north approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is accessible printed information available

Station General information

• Station operator: London Overground
• Ticket office:
  • Monday to Friday 07:30-10:00 13:30-18:30
  • Saturday 09:15-14:45
  • Sunday 10:15-11:15
• Ticket machines:
  • Ticket buying and collection, south entrance
  • Ticket buying and collection, south entrance far south approach
  • Ticket buying and collection, north entrance far north approach
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Use Bus stop D in Ariel Way for westbound services to Clapham Junction

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Underground.

    Shepherd's Bush London Underground Station (Central Line) is approximately 2 minutes' walk away

  • Taxi.
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee kiosk Food outlet (Seating unavailable)

• Shops:

  Coffee kiosk and photo booth located in the ticket hall.

  Local shops and the Westfield shopping centre are located opposite the station

• Luggage storage: No
• Lost property: No
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Platform 1 - Status: In service - Lift is currently available
• Platform 2 - Status: Unknown - Lift status unknown