Station Details for Stockport

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This station has step-free access to all platforms / the platform

  Lifts are available to all platforms via the station subway

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: Yes
• Staff Assistance:
  • Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 04:50-01:15
  • Sunday 07:00-01:30
  • Monday to Friday 05:00-01:15
  • Saturday 05:00-00:30
  • Passenger Assist meeting point is on the main concourse opposite the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Main concourse

    Through the main entrance to the concourse. The meeting point is opposite the ticket office, near the subway entrance.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket machine inside ticket hall in main concourse

    There are ticket counters here

    There is no counter here

    There are only induction loops at high-level ticket counters

    There are no ticket machines here

  • Ticket buying and collection, Station Road entrance

    There are ticket counters here

    There is a Low-Level counter here

    There is an induction loop at the low-level ticket counter

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket machine, station concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, Station Road entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Customers are encouraged to approach a member of station staff with any customer information enquiry.

Station General information

• Station operator: Avanti West Coast
• Ticket office:
  • Monday to Friday 05:10-20:30
  • Saturday 06:30-19:30
  • Sunday 08:00-19:30
• Ticket machines:
  • Ticket machine, station concourse
  • Ticket buying and collection, Station Road entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room, Platform 2 & 3
  • Waiting room, Platform 4, 5 & 6
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from information point
  • Yes - from ticket office
• Staff assistance:
  • Passenger Assist meeting point is on the main concourse opposite the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
• Toilets:
  • Male toilet
  • Accessible toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Unisex accessible toilet, Platforms 3 & 4
  • Female toilet
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail replacement coach services can be found at the front of the station.

  • Bus.

    Information to plan your onward journey is available in a printable format here.

    A city centre free shuttle bus also operates, click here for more information.

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Starbucks on Platform 2, L.K. Gourmet on the concourse and Pumpkin on Platform 3/4

• Shops: 1
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage: 90 spaces. Lockers, Stands. Sheltered.

  20 cycle spaces on Platform 1/2, 20 cycle spaces on Platform 3/4

• Car parks:
  • Accessible parking
  • Stockport Exchange Station.
    Spaces:1000.
    

    6 Electric Vehicle charging points

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 1 Platform 1&2 - Status: In service - Lift is currently available
• Lift 2 Platform 3&4 - Status: In service - Lift is currently available