Station Details for Staplehurst

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Step-free category: Category A
This is a category A station. This station has step free access to all platforms - Step free access to platform 1 for services towards London from main entrance. Step free access to Platform 2 for services away from London via lift. Stepped access between platforms available via station footbridge. Step free interchange between platforms via lifts.
Helpline: Yes
Help Points:
On platform
Induction Loop: Induction loops are throughout this station
Accessible Toilets: Yes
Changing Places: No
Staff Assistance: 1
Train Ramp:
Tactile Paving:
Wheelchairs Available: Yes
Passenger Assistance:
- Ticket Office / Booking Hall
  .
  The Ticket Office / Booking Hall. Please check opening times on the National Rail Enquiries website.
- Platform
  .
  Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Staff Help: 1
Mobility set down: 1
Accessible ticket counters:
- Ticket buying and collection, west entrance concourse. There is a Low-Level counter here
Accessible ticket machines:
- Ticket buying and collection, east entrance approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is accessible printed information available

Station operator: Southeastern
Ticket office:
- Monday to Friday 06:00-19:00
- Saturday 08:00-14:40
- Sunday 08:10-16:30
- This station is not continuously staffed please see staffing times for details of when staff are available.
Ticket machines:
- Ticket buying and collection, east entrance approach
Collect online booked tickets: Yes
Sheltered waiting available: Yes
Staffing level: Part Time
Toilets:
- Toilet, north entrance concourse
- Accessible toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
Baby changing available: No
Transport links:
- Replacement Bus.
  Station forecourt (Platform 1 side of the station)
- Bus.
  Information to plan your onward journey is available in a printable format here
- Taxi.
CCTV available: Yes
WiFi available:
Refreshments:
Coffee kiosk and Selecta vending machine
Shops: 1
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage available: No
Car parks:
- Accessible parking
- Station Car Park.
  Spaces:723.
  Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements