Station Details for Stratford (London)

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category A
  

  Accessibility Category A. This station has step-free access to all platforms

• Helpline: Yes
• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  Staff are available to assist from the first to last train.

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Gateline

    .

    Make your way to a gateline at Great Eastern road entrance (by bus terminal), North entrance (by Westfield), or Gibbon road entrance (limited hours).

• Staff Help:

  Staff are available to assist from the first to last train.

• Mobility set down: 1
• Accessible ticket counters:
  • Ticket buying and collection, building 19 concourse. There is a Low-Level counter here
  • Ticket buying and collection at entrance. There is no counter here
• Accessible ticket machines:
  • Ticket buying and collection, building 18 concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, building 19 concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection at entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: Elizabeth line
• Ticket office:
  • Monday to Friday 06:15-21:30
  • Saturday 06:15-21:30
  • Sunday 06:40-21:30

  • Northern ticket office:

    • 09:00-16:00 Mon-Fri
    • 08:00-16:00 Sun

• Ticket machines:
  • Ticket buying and collection, building 18 concourse
  • Ticket buying and collection
  • Ticket buying and collection, building 19 concourse
  • Ticket buying and collection at entrance
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Toilets available, but no further details provided
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail replacement bus services for Greater Anglia, London Overground, and Elizabeth Line (and c2c) will depart from:

    Montfichet Road, Bus Stop W, for Eastbound services

    
    Stratford - Rail replacement map
  • Bus.

    London Buses operate from outside the station.

    Information to plan your onward journey is available in a printable format Buses from Stratford (tfl.gov.uk)

  • Underground.

    London Underground Central Line and Jubilee Lines and Docklands Light Railway.

  • Airport.

    Elizabeth Line to Heathrow Airport

    DLR to London City Airport

    Greater Anglia to Stansted Airport via Tottenham Hale

  • Taxi.
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Stratford (London) station

• Refreshments:

  Coffee shops & Refreshment Kiosks available

• Shops:

  Newsagent located in the Central subway opposite platform 3&5 staircase

• Luggage storage: No
• Lost property: No
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Station Car Park.
    

    Car parking is available at Westfield's or Stratford Shopping Centre.

• Taxi rank available: Yes
• Customer information screens:
  • Announcements
  • Departure Screens

Station lift information

• Lift 1 Platforms 9&10 - Status: In service - Lift is currently available
• Lift 2 Platforms 6&8 - Status: Unknown - Lift status unknown
• Lift 3 Platforms 3&5 - Status: In service - Lift is currently available
• Lift 9 Platforms 1&2 - Status: In service - Lift is currently available
• Lift 10 Platforms 6&8 - Status: Unknown - Lift status unknown
• Lift 11 Platforms 9&10 - Status: In service - Lift is currently available
• Lift 12 Platforms 1&2 - Status: In service - Lift is currently available
• Lift 13 Platform 11 - Status: Unknown - Lift status unknown
• Lift 14 Platform 10A - Status: In service - Lift is currently available
• Lift 18 Platforms 3&5 - Status: Unknown - Lift status unknown