Station Details for Stratford (London)

Station Alerts

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Station Accessible information

Step-free category:
Accessibility Category A. This station has step-free access to all platforms
: A
Helpline:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Help Points: 1
Induction Loop: Induction loops are throughout this station
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
- Staff are available to assist from the first to last train.
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: Yes
Passenger Assistance:
- Gateline
  Make your way to a gateline at Great Eastern road entrance (by bus terminal), North entrance (by Westfield), or Gibbon road entrance (limited hours).
Drop-off / pick-up points:
- Drop-off/pick-up
  This is a combined drop-off and pick-up point
  There is space for more than 5 vehicles to drop-off and/or pick-up
  There is no Help Point close to the drop-off and/or pick-up point
Accessible ticket counters:
- Ticket buying and collection, building 19 concourse
  There are ticket counters here
  There is a Low-Level counter here
  There are induction loops indicated at the low and high level counters
  There are ticket machines here
  There is space in front of the ticket machine to manoeuvre a wheelchair
  The controls may be at a suitable height for some people
- Ticket buying and collection at entrance
  There are ticket counters here
  There is no counter here
  There are induction loops indicated at the low and high level counters
  There are ticket machines here
  There is space in front of the ticket machine to manoeuvre a wheelchair
  The controls are at a suitable height for wheelchair users
Accessible ticket machines:
- Ticket buying and collection, building 18 concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
- Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
- Ticket buying and collection, building 19 concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
- Ticket buying and collection at entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is accessible printed information available
Announcements: Announcements are made both visually and audibly
Customer service notes:
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)

Station General information

Station operator: Elizabeth line
Ticket office:
- Monday to Friday 06:15-21:30
- Saturday 06:15-21:30
- Sunday 06:40-21:30
- Northern ticket office:
  - 09:00-16:00 Mon-Fri
  - 08:00-16:00 Sun
Ticket machines:
- Ticket buying and collection, building 18 concourse
- Ticket buying and collection
- Ticket buying and collection, building 19 concourse
- Ticket buying and collection at entrance
Collect online booked tickets: Yes
London fare zone: Zone 2/3
Oyster card: Available
Smartcard: No
Contactless cards: No
Sheltered waiting available: Yes
Waiting rooms:
First class lounge: No
Staffing level: Full Time
Information from staff:
- Yes - from help point
- Yes - from ticket office
- Yes - from information point
Staff assistance:
- Staff are available to assist from the first to last train.
Toilets:
- Toilets available, but no further details provided
Baby changing available: Yes
Transport links:
- Replacement Bus.
  Rail replacement bus services for Greater Anglia, London Overground, and Elizabeth Line (and c2c) will depart from:
  Montfichet Road, Bus Stop W, for Eastbound services
  
  Stratford - Rail replacement map
- Bus.
  London Buses operate from outside the station.
  Information to plan your onward journey is available in a printable format Buses from Stratford (tfl.gov.uk)
- Underground.
  London Underground Central Line and Jubilee Lines and Docklands Light Railway.
- Airport.
  Elizabeth Line to Heathrow Airport
  DLR to London City Airport
  Greater Anglia to Stansted Airport via Tottenham Hale
- Taxi. There is taxi provision
CCTV available: Yes
WiFi available:
Find WiFi Hotspots around Stratford (London) station
Refreshments:
Coffee shops & Refreshment Kiosks available
Shops:
Newsagent located in the Central subway opposite platform 3&5 staircase
Luggage storage: No
Lost property: No
ATM machine: Yes
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage: Stands. Sheltered.
Note that these are Council-owned cycle racks, located outside the front of the station
Car parks:
- Station Car Park.
  Car parking is available at Westfield's or Stratford Shopping Centre.
Taxi rank available: Yes
Customer information screens:
- Announcements
- Departure Screens

Station lift information

Lift 1 Platforms 9&10 - Status: In service - Lift is currently available
Lift 2 Platforms 6&8 - Status: Unknown - Lift status unknown
Lift 3 Platforms 3&5 - Status: Unknown - Lift status unknown
Lift 9 Platforms 1&2 - Status: In service - Lift is currently available
Lift 10 Platforms 6&8 - Status: Unknown - Lift status unknown
Lift 11 Platforms 9&10 - Status: In service - Lift is currently available
Lift 12 Platforms 1&2 - Status: In service - Lift is currently available
Lift 13 Platform 11 - Status: Unknown - Lift status unknown
Lift 14 Platform 10A - Status: In service - Lift is currently available
Lift 18 Platforms 3&5 - Status: Unknown - Lift status unknown