Station Details for Shortlands

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category A
  

  This is a category A station. This station has step free access to all platforms - access to all platforms and interchange via lifts and stairs.

• Helpline: Yes
• Help Points:

  On platform

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Platform

    .

    Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.

  • Ticket Office / Booking Hall

    .

    The ticket office / booking hall. Please check opening times on National Rail Enquiries Website.

• Staff Help: 1
• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection, west entrance concourse. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, west entrance approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: Southeastern
• Ticket office:
  • Monday to Friday 06:10-19:30
  • Saturday 06:10-19:30
  • Sunday 08:10-15:40

  • Ticket office managed by Southeastern

• Ticket machines:
  • Ticket buying and collection, west entrance approach
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Accessible toilet
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.
    • Towards Bromley South: Bus stop D in Shortlands Road (what 3 words: mime.held.social)
    • Towards Beckenham Junction or Ravensbourne: Bus stop E in Shortlands Road (what 3 words: hurray.crunch.fonts)

  • Bus.

    Information to plan your onward journey is available in a printable format here

• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee kiosk and Selecta vending machine

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Station Car Park.
    Spaces:39.
    

    Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 – Garden Area - Status: In service - Lift is currently available
• Lift 3 – Platform 3&4 - Status: In service - Lift is currently available