Station Details for Shortlands

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This is a category A station. This station has step free access to all platforms - access to all platforms and interchange via lifts and stairs.

• : A
• Helpline:

  Assistance navigating through the station and getting on and off trains (by ramp if required although there is no step free access at this station) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

• Help Points:

  On platform

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:00-21:00
  • Saturday 06:00-21:00
  • Sunday 08:00-16:00
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Platform

    Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.

  • Ticket Office / Booking Hall

    The ticket office / booking hall. Please check opening times on National Rail Enquiries Website.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, west entrance concourse

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, west entrance approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  This station has Secure station accreditation - For more information contact 0345 322 7021

Station General information

• Station operator: Southeastern
• Ticket office:
  • Monday to Friday 06:10-19:30
  • Saturday 06:10-19:30
  • Sunday 08:10-15:40

  • Ticket office managed by Southeastern

• Ticket machines:
  • Ticket buying and collection, west entrance approach
• Collect online booked tickets: Yes
• London fare zone: Zone 4
• Oyster card:

  Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)

• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on platform 2 (east)
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Available
• Toilets:
  • Accessible toilet
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.
    • Towards Bromley South: Bus stop D in Shortlands Road (what 3 words: mime.held.social)
    • Towards Beckenham Junction or Ravensbourne: Bus stop E in Shortlands Road (what 3 words: hurray.crunch.fonts)

  • Bus.

    Information to plan your onward journey is available in a printable format here

• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee kiosk and Selecta vending machine

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 20 spaces. Stands. Sheltered.

  front of station

• Car parks:
  • Station Car Park.
    Spaces:39.
    

    Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 – Garden Area - Status: In service - Lift is currently available
• Lift 3 – Platform 3&4 - Status: In service - Lift is currently available