Station Details for Stansted Airport

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This station has step free access to all platforms. Lifts available.

  This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

  Assistance meeting point is the Customer Information point.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Daily 24 Hours
  • Assistance is provided by station staff during the hours of train service operation. Booking is recommended
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Customer Information Desk

    Meeting point is the customer information point. Station is staffed full time.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection

    There are ticket counters here

    There is no Low-Level counter here

    There are no induction loops indicated at this counter

    There are no ticket machines here

• Accessible ticket machines:
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

  The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

  Closed on Christmas Day and Boxing Day.

Station General information

• Station operator: Greater Anglia
• Ticket office:
  • Monday to Friday 06:30-00:00
  • Saturday 06:30-00:00
  • Sunday 06:30-00:00
• Ticket machines:
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: Yes
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Assistance is provided by station staff during the hours of train service operation. Booking is recommended
• Toilets:
  • Female toilet, platform level entrance
  • Accessible toilet, platform level entrance
  • Unisex accessible toilet with baby change, platform level entrance. This toilet is not accessed with a RADAR key. This toilet entry handles may be operated by some people
  • Male toilet, south entrance
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail Replacement services operate from the main coach station as directed by Station Staff.

    CrossCountry rail replacement departs from bays 10 and 11.

  • Bus.

    Local buses and National Coach routes stop in bus station located at airport

  • Airport.

    Station is within the Stansted Airport Terminal

  • Car Hire.

    In Airport terminal

• CCTV available: Yes
• WiFi available: available
• Refreshments:

  Coffee shop Vending machines

• Shops:

  Newsagent/Sweets Passport Photo Booth

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage:
• Car parks:
  • Station Car Park.
    Spaces:5000
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Arrival Screens

Station lift information

• No lift information available