Station Details for Stafford

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This station has step-free access to all platforms / the platform

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: Yes
• Staff Assistance:
  • Monday to Friday 24 Hours
  • Saturday 24 Hours
  • Sunday 07:30-00:00
  • Passenger Assist meeting point is through the main entrance on the right. There is a dedicated meeting points and seating area outside the ticket office doors, opposite The Ticket Office. Please make yourself known to staff.
  • Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Through the main entrance on the right. There is a dedicated meeting points and seating area outside the ticket office doors. Please make yourself known to staff.

• Drop-off / pick-up points:

  • Drop-off/pick-up

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for 1 vehicle at a time to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Customers are encouraged to approach a member of station staff with any customer information enquiry.

Station General information

• Station operator: Avanti West Coast
• Ticket office:
  • Monday Tuesday Wednesday Thursday Friday Saturday 06:00-20:00
  • Sunday 08:30-20:00
• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room (Entrance concourse)
  • Waiting room, Platform 3 & 4
  • Waiting room (Footbridge concourse)
  • Waiting room, Platform 3 & 4
  • Waiting room on platform 5 & 6a
  • Waiting room on platform 5 & 6b
  • Waiting room, Platform 2
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office
• Staff assistance:
  • Passenger Assist meeting point is through the main entrance on the right. There is a dedicated meeting points and seating area outside the ticket office doors, opposite The Ticket Office. Please make yourself known to staff.
  • Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
• Toilets:
  • Changing Places Toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Unisex accessible toilet with baby change, Platform 1. This toilet is accessed with a RADAR key. This toilet entry handles may be operated by some people
  • Male toilet, Platform 1
  • Toilet, entrance concourse
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail replacement coach services can be found at the front of the station.

  • Bus.

    Information to plan your onward journey is available in a printable format here.

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments: 1
• Shops: 1
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage: 126 spaces. Stands, Racks. Sheltered.

  84 cycle spaces in two bays on platform 1 with 42 cycle spaces in Car Park 2 (Multi-Story)

• Car parks:
  • Accessible parking
  • Stafford Multi-Storey Car Park.
    Spaces:451
  • Stafford Car Park 2.
    Spaces:68
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 1 Multi Storey Car Park - Status: Unknown - Lift status unknown
• Lift 1 Platform 1 - Status: In service - Lift is currently available
• Lift 2 Multi Storey Car Park - Status: In service - Lift is currently available
• Lift 2 Platform 3&4 - Status: In service - Lift is currently available
• Lift 3 Platform 5&6 - Status: In service - Lift is currently available