Station Details for Stonehaven

Station Alerts

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Station Accessible information

• Step-free category: Category B2
  

  This is a Category B2 station. Ramps to both platforms and connecting by subway with stairs between platforms.

• Helpline: Yes
• Help Points:

  Passenger Assistance Meeting Points 

  • Ticket Office platform 1. 

  For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.  

  Please make yourself known to the station staff and on train staff. If the ticket office is closed, go directly to the platform your train leaves from.  

  *This station does not have step-free access between platforms. If you need step-free access to platform 2, go directly to that platform and use the help point for assistance.  

  • Platform 1  

  By the station building, next to the help point.

  • Platform 2  

  By the customer information screen pole, next to the help point.

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Passenger Assistance Meeting Points 

    • Ticket Office platform 1. 

    For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.  

    Please make yourself known to the station staff and on train staff. If the ticket office is closed, go directly to the platform your train leaves from.  

    *This station does not have step-free access between platforms. If you need step-free access to platform 2, go directly to that platform and use the help point for assistance.  

    • Platform 1  

    By the station building, next to the help point.

    • Platform 2  

    By the customer information screen pole, next to the help point.

    .

    Located on Platform 1. If unstaffed, go to departure platform. If travelling from Platform 2, go directly there – no step-free link between platforms.

• Staff Help: 1
• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection, east entrance. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, west entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: ScotRail
• Ticket office:
  • Monday to Friday 07:00-18:00
  • Saturday 08:00-15:00
  • Sunday Unavailable
• Ticket machines:
  • Ticket buying and collection, west entrance
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Unisex accessible toilet, Platform 1. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Unisex accessible toilet. This toilet is accessed with a RADAR key. This toilet entry handles may be operated by some people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Please click on the link below for the exact bus pick up location:-

    Buses pick up/drop off from the station car park, Station Road.

  • Bus.

    For details of bus services, visit Traveline Scotland or call 0141 465 1878 (24 hours)

  • Taxi.
• CCTV available: Yes
• WiFi available: available
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:47.
    

    Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available